Major disruption between Bournemouth and Weymouth expected until 12:00 

Route(s) affected

Between London Waterloo and Poole / Weymouth, between Winchester and Poole, between Southampton Central and Poole / Weymouth, between Brockenhurst and Lymington Pier / Weymouth, and also between Bournemouth and Poole / Weymouth

Description

A person has been hit by a train between Bournemouth and Weymouth. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, severely delayed by up to 75 minutes or revised.

Additionally, with trains and staff out of place, some services between Brockenhurst and Lymington Pier may be cancelled.

CrossCountry services to / from Bournemouth are not affected by this incident.

Major disruption is expected until 12:00.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

Response teams are on site.

In order to allow emergency services access to the railway all power to the tracks has been switched off in the affected area. At this time we don't know when the lines between Poole and Weymouth are expected to reopen.

Long distance and mainline services:

All lines between Poole and Weymouth are currently blocked to allow the emergency services access to the track. As a result, the following alterations will be necessary:

• Trains starting / finishing their journeys at Weymouth will now start / finish at Bournemouth

• Stopping services running between Bournemouth and Poole will be cancelled

• Trains running between Brockenhurst and Lymington Pier may be cancelled

• Some additional services will run between Dorchester South and Weymouth in both directions

South local services:

• Some services running between Portsmouth and Southampton Central may be delayed by up to 20 minutes. This is due to crew displacement as a result of the ongoing incident and delays in the Bournemouth area

How do I get to my destination?

• You should allow extra time for your journey and continue to check station boards and our website for the latest service updates

• If you're travelling between Dorchester South and Bournemouth, you are advised to use alternative routes as listed below. South Western Railway have requested alternative transport which will shuttle between Bournemouth and Weymouth. These are due to be in place from around 09:15, but will not be running to a timetable

Your ticket can be used, at no extra cost, on the following services:

Rail services:

• CrossCountry services between Reading and Bournemouth

• Great Western Railway services on the following routes:

  • Between London Paddington and Reading / Westbury / Weymouth

  • Between Reading and Basingstoke

  • Between Westbury and Weymouth

Bus services:

• Morebus route 8 and 9 between Poole and Hamworthy

• Morebus route 15 between Parkstone and Poole

• Morebus route 16 and 20 between Bournemouth and Branksome, Parkstone, Poole

• Morebus route 17 between Bournemouth and Parkstone, Poole

• Morebus route 18 between Bournemouth, Branksome and Parkstone

• Morebus route 22 between Bournemouth and Pokesdown

• Morebus route 30 between Wareham, Wool and Weymouth

• Morebus route 36 between Bournemouth and Branksome

• Morebus route 40 between Poole and Wareham

• Morebus route M1 between Bournemouth and Parkstone, Poole

• Morebus route M2 between Pokesdown and Bournemouth, Parkstone, Poole

• Morebus New Forest Breezer route 81 between Lymington Town, New Milton, Hinton Admiral, Christchurch and Bournemouth

• Morebus New Forest Breezer route 82 between Lymington Town, Sway, New Milton, Hinton Admiral, Christchurch and Bournemouth

• Morebus New Forest Breezer route 86 between Southampton Central, Millbrook, Totton, Ashurst New Forest, Brockenhurst and Lymington Town

• First Bus route 10 between Dorchester South and Upwey, Weymouth

• First Bus route X51 between Axminster and Dorchester South, Weymouth

• First Bus route X54 between Wareham, Wool and Weymouth

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between Dorchester South and Bournemouth. You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.