Lines reopened: disruption between Gloucester and Bristol Parkway expected until the end of the day 

Route(s) affected

between Gloucester and Bristol Parkway

Description

Lines have now reopened following a safety inspection of the track between Gloucester and Bristol Parkway. However, whilst service recovers, trains between these stations may be cancelled or delayed.

Disruption is expected until the end of the day.

CrossCountry customer advice:

Your ticket can be used at no extra cost on the following services:

• (If your train is cancelled) The two CrossCountry services operating before and after your cancelled service

• Great Western Railway services between Bristol Temple Meads and Plymouth

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are the unreserved coaches on CrossCountry services (where available) so please head to them.

Great Western Railway customer advice:

Replacement buses have been requested. We will provide further information once more is known.

Tickets will be accepted at no extra cost on the following routes:

• CrossCountry between Cheltenham Spa and Bristol Temple Meads

• Transport for Wales between Cheltenham Spa and Newport (South Wales)

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.