Only travel if necessary on c2c services today: disruption due to hot weather 

Route(s) affected

c2c routes

Description

Following a spell of heatwave conditions across England and Wales, a normal service is expected on the c2c network on Saturday 27 June.

Easement and refund advice:

If you hold a ticket for travel on Tuesday 23 June, Wednesday 24 June, Thursday 25 June or Friday 26 June 2026 you can use it instead to travel any day up to and including Tuesday 30 June 2026. This will be at no extra cost to you and you will not need to change your ticket.

You can also use your ticket to travel earlier in the day - we recommend doing so before 12:00 midday when the temperatures are likely to be slightly cooler. You'll need to keep within the restrictions of your ticket - for example, if you hold an off-peak ticket, please travel only on earlier off-peak trains. If you hold an advance ticket for a specific train operator, you can use this on earlier services with the same operator.

If you decided not to travel on 23, 24 or 25 June, or wish not to travel on 26 June, you can claim a full refund with no admin fee charged. You can apply for a refund via the retailer you originally purchased your ticket from. Please apply for your refund within 28 days.

For season ticket holders, your usual Delay Repay arrangements will apply.