Lines reopened: disruption between Chelmsford and Colchester expected until 22:30 

Route(s) affected

Between Chelmsford and Colchester

Description

The emergency services have completed their work following an earlier incident where a person was hit by a train. This has allowed all lines between Chelmsford and Colchester to reopen. Whilst service recovers, trains may still be delayed by up to 60 minutes, revised or cancelled.

This is expected until 22:30.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

Due to train and crew displacement, some services may still be subject to short notice alterations, delays and cancellations.

Your tickets will be accepted on the following services at no extra cost:

• Cross Country between Stansted Airport and Ely

• Great Northern between London Kings Cross and Cambridge / Ely

Your journey may involve travelling on an accessible replacement bus. Please note that e-scooters, electric and full size bicycles are not permitted on rail replacement vehicles.

Your Greater Anglia Ticket can also be used via the below alternative routes

Intercity

Travelling from London to Norwich (approximate journey time up to 3 hours)

• Travel on the Stansted Express from London Liverpool Street to Stansted Airport and change there for services to Norwich

• Travel on Greater Anglia trains to Cambridge and change there for the first available train to Ely. Change again at Ely for the first available train to Norwich

Travelling from Norwich to London (approximate journey time up to 3 hours)

• Travel on the Greater Anglia train to Stansted Airport and change there for Stansted Express services to London Liverpool Street

• Travel on the Greater Anglia train to Cambridge and change there for services to London Liverpool Street

• Travel on the East Midlands Railway train towards Liverpool Lime Street. Change at Ely for the first available service to Cambridge or Stansted Airport for services into London Liverpool Street

Ipswich

Travelling from London to Ipswich (approximate journey time up to 3 hours)

Travel on the Greater Anglia train from London Liverpool Street to Cambridge and change there for services to Ipswich.

Travelling from Ipswich to London (approximate journey time up to 3 hours)

Travel on the Greater Anglia train from Ipswich and Stowmarket to Cambridge and change there for services to London Liverpool Street.

Further information:

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.