Disruption between Chertsey and Virginia Water expected until 10:00 

Route(s) affected

Between Weybridge and London Waterloo

Description

A fault with the signalling system at Chertsey means that all lines are disrupted. As a result, trains running between Chertsey and Virginia Water may be delayed by up to 20 minutes, cancelled or revised.

Disruption is expected until 10:00.

Customer advice:

To assist you with your journey your ticket will be accepted, at no extra cost to yourself, on the following services until further notice:

• Falcon Buses 456 between Staines - Chertsey - Addlestone - West Byfleet - Woking

• Falcon Buses 461 between Chertsey - Addlestone - Weybridge - Walton-on-Thames - Hampton Court - Kingston

• Falcon Buses 557 between Addlestone - Chertsey - Shepperton - Sunbury

• Falcon Buses 456 between Addlestone - Byfleet & New Haw - West Byfleet - Woking

To help you complete your journey, South Western Railway have arranged replacement buses to run from Chertsey calling at Weybridge, Addlestone and Virginia Water in both directions. These should be in place from approximately 07:00, but buses are not running to a set timetable.

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between Virginia Water and Weybridge in both directions. You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Additional information:

Engineers are on their way to site.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.