Major disruption between Tottenham Hale and Cheshunt expected until 16:00 

Route(s) affected

Greater Anglia services between London Liverpool Street and Hertford East / Stansted Airport

Stansted Express services between London Liverpool Street and Stansted Airport

Description

A person has been hit by a train between Tottenham Hale and Cheshunt. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes, revised or diverted via Seven Sisters.

Major disruption is expected until 16:00

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

A visual disruption map video is now available

Customer advice:

Emergency services and Network Rail staff are on route to the area.

Ticket acceptance:

You can use your ticket at no extra cost on the following services and routes:

• Great Northern and Thameslink services between Farringdon and London St Pancras International and also between London Kings Cross and Cambridge

• Great Northern services between London Moorgate and Hertford North, which is approximately 20 minutes from Hertford East

• London Overground Weaver line services between London Liverpool Street and Enfield Town / Cheshunt

• London Underground Victoria line services between Seven Sisters and Tottenham Hale

Additional information:

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.