Major disruption between Bournemouth and Southampton Central expected until 14:00 

Route(s) affected

CrossCountry between Bournemouth and Southampton Central / Birmingham New Street / Nottingham / Manchester Piccadilly

South Western Railway between Weymouth / Poole / Bournemouth and Southampton Central, between Weymouth / Poole / and London Waterloo, and also between Poole / Bournemouth and Winchester

Description

A fault with the signalling system between Bournemouth and Southampton Central means that all lines are blocked. As a result, trains running between these stations may be cancelled, severely delayed by up to 60 minutes or revised.

Major disruption is expected until 14:00.

CrossCountry customer advice:

You can use your ticket on the the following services at no extra cost:

• South Western Railway services between Bournemouth and Basingstoke

• The two CrossCountry services operating before and after your cancelled service

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are unreserved coaches on CrossCountry services (where available) so please head to them. You can view the formation of trains.

South Western Railway customer advice:

To assist you with your journey your ticket will be accepted, at no extra cost to yourself, on the following services:

• CrossCountry services between Bournemouth and Basingstoke

• Great Western Railway between Weymouth and Yeovil Pen Mill / Westbury (in both directions)

• Great Western Railway services between Salisbury and Westbury (in both directions)

• Great Western Railway services between Basingstoke and Reading (in both directions)

• Great Western Railway services between Exeter St Davids and London Paddington (in both directions)

• Bluestar Buses 7, 8, 9, 11 and 12 between Totton - Redbridge - Millbrook (Hampshire) - Southampton

• Bluestar Buses 6 between Lymington - Brockenhurst - Ashurst New Forest - Totton - Southampton

• Morebus routes X1 and X2 between Bournemouth, Christchurch, New Milton and Lymington

• Morebus route 120 between New Milton, Sway and Lymington

• Morebus route 119 between New Milton and Lymington

• Morebus routes 1A, 1B and 1C between Bournemouth, Pokesdown and Christchurch

• Morebus route 22 between Bournemouth and Pokesdown

• Morebus route 33 between Bournemouth, Pokesdown and Christchurch

• Morebus routes M1 and M2 between Poole, Parkstone, Branksome and Bournemouth

• Morebus routes 16 and 17 between Poole, Parkstone, Branksome and Bournemouth

• Morebus route 18 between Parkstone, Branksome and Bournemouth

• Morebus route 20 between Poole, Parkstone, Branksome and Bournemouth

• Morebus route 36 between Branksome and Bournemouth

• Morebus routes 8 and 9 between Hamworthy and Poole

• Morebus route 40 between Wareham and Poole

• Morebus route X3 between Poole - Bournemouth - Salisbury

• First Bus route 10 between Weymouth , Upwey and Dorchester

• First Bus route X51 between Weymouth and Dorchester

• First Bus route X54 between Weymouth, Wool and Wareham

• First Bus route X51 between Weymouth, Dorchester and Axminster

• First Bus route X53 between Weymouth and Axminster

South Western Railway have arranged replacement buses to run on the following routes:

• 5 x standby buses at Southampton Central - due by 09:30

• 3 x standby buses at Brockenhurst - due by 09:45

• 5 x standby buses at Bournemouth - due by 10:00

• 5 x standby buses at Weymouth - due by 09:30

These will be used by station staff as required.

Please note they will not be running to a scheduled timetable.

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between Southampton Central and Weymouth.

You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Additional information:

Engineers are on their way to site.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.