Lines reopened: disruption between Colchester and Chelmsford expected until 13:00 

Route(s) affected

Between Norwich / Ipswich / Clacton-on-Sea / Colchester Town and London Liverpool Street

Description

The emergency services have completed their work following an earlier incident where a person was hit by a train between Colchester and Witham, allowing all lines to reopen. Trains between Colchester and Chelmsford may still be cancelled, delayed by up to 60 minutes or revised whilst service recovers.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Disruption is expected until 13:00.

Customer advice:

Service impact:

Trains have been disrupted. Greater Anglia are now in the process of restoring trains back to the timetable, but some trains may still be delayed or cancelled while they do this. Check the latest information using the live departure boards.

Alternative travel options:

Please be prepared for a delay to your journey. You may need to take a different train than originally planned.

Replacement buses:

Accessible replacement buses will be running between Colchester and Witham, should your train be cancelled. bus journeys are expected to take 30 - 40 minutes.

Greater Anglia have arranged for you to be able to use your ticket on First Bus routes 71 and 371 between Colchester and Chelmsford at no extra cost. Please note this bus does not serve train stations.

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.