Disruption between Stowmarket and Norwich expected until 12:30 

Route(s) affected

Between London Liverpool Street and Norwich

Description

A track defect at Diss means that all lines are blocked. As a result, services between Stowmarket and Norwich may be revised to start from / terminate at Stowmarket.

This is expected until 12:30.

Customer advice:

Greater Anglia have been made aware of a track defect at Diss. Network Rail response teams are on site and making their examinations to the track.

Routes affected:

• Intercity services between Norwich and London Liverpool Street

Service impact:

The line via Diss is currently blocked, and trains are unable to run between Norwich and Stowmarket until the line has been inspected.

Trains will be running between Stowmarket and London Liverpool Street.

Alternative travel options:

Please be prepared for a delay to your journey. You may need to take a different train than originally planned.

Ticket acceptance:

You can use your Greater Anglia ticket on Simonds bus 82 between Norwich City Centre and Diss station.

Alternative routes on the Greater Anglia network:

INTERCITY

• Travelling from Norwich to London (approximate journey time up to 3 hours):

  • Travel on the East Midlands Railway train towards Liverpool Lime Street, and change at Ely

  • Change at Ely for Great Northern trains to London Kings Cross

  • Travel on the Circle, Hammersmith & City or Metropolitan line from Kings Cross St Pancras and Liverpool Street

• Travelling from London to Norwich (approximate journey time up to 3 hours):

  • Travel on the Circle, H&C or Metropolitan line from Liverpool Street to Kings Cross St Pancras

  • Change at for London Kings Cross and travel on Great Northern trains to Ely

  • Change at Ely for the first available train to Norwich

IPSWICH

• Travelling from Ipswich to Norwich (approximate journey time up to 2 hours 30 minutes):

  • Travel on Greater Anglia from Ipswich to Cambridge or Ely and change for the first available train to Norwich

• Travelling from Norwich to Ipswich (approximate journey time up to 2 hours 30 minutes):

  • Travel on the first available train to Ely or Cambridge and change there for services to Ipswich

Additional information:

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations are available on Greater Anglia's JourneyCheck.

If you are travelling you should consider bringing a bottle of water with you to keep hydrated - water fountains with free cold water are installed at 23 of Greater Anglia's stations and at London Liverpool Street.

If you feel unwell at the station, do not board the train. Seek help and speak to staff.

If you feel unwell and you are already on the train, please seek help at the next station where it will be easier for assistance to reach you.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.