No trains between Ely and Kings Lynn until approximately 13:15 

Route(s) affected

Between London Kings Cross and Kings Lynn

Description

A fault on a train at Downham Market means that all lines are blocked. As a result, trains running between Ely and Kings Lynn may be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until 13:15.

Customer advice:

Great Northern recommend delaying your journey until the lines have reopened.

Trains that normally run between Cambridge and King's Lynn are only running between Cambridge and Ely.

Stations between Ely and King's Lynn will not be served:

• Littleport

• Downham Market

• Watlington

• King's Lynn

Replacement buses have been requested, which will be running between Ely and King's Lynn. We will provide more information as soon as these buses have been confirmed.

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please remain where you are and listen to announcements, or speak to staff for further information. The operator will get you moving as soon as possible. Staff are aware of your location, and teams will be doing everything they can to help you continue your journey.

Please don't leave the train unless you are asked to do so. Other trains may still be moving in the area, and the track is also a very hazardous environment. In areas where the trains are powered by an electric third rail, this usually stays live and dangerous during incidents and looks the same as other rails.

Great Northern will provide you with timely updates and are working to get you on the move as soon as they are able to.

Ticket acceptance:

You can use your ticket at no extra cost on:

• Greater Anglia services between Cambridge and Ely

• Thameslink and Great Northern services on any reasonable route between London and Peterborough

Planning your journey:

You can see the live departure boards, and view a live map of the network.

Please check journey planners and station information boards before you travel and allow extra time to reach your destination.

You can also view an alternative route guide.

You can use the Great Northern app to find up-to-date information.

Can you tell me more about the incident?

When a train fault occurs, the driver will contact train technicians and will be guided through a 10-minute diagnosis and repair process. If they are unable to fix the fault, the train will be terminated, removed from passenger service, and returned to the depot for full safety investigation and repairs.

This is likely to have an immediate knock-on effect, particularly in busy locations across the network, as well as on later services in the day.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.