Disruption between Moorgate and Finsbury Park expected until 19:00 

Route(s) affected

between Moorgate and Finsbury Park

Description

A fault on a train between Moorgate and Finsbury Park means that the line towards Finsbury Park is blocked. As a result, trains running between these stations may be delayed by up to 45 minutes or revised.

Disruption is expected until 19:00.

Customer advice:

There is currently a broken down train in the Drayton Park area, which is causing disruption to services. This means no trains can run into Moorgate, including peak additional services. Disruption is expected to last until at least 19:00 due to trains and crew being displaced.

You may also need to take an alternative route to reach your destination. Please allow at least an additional 30 minutes time to complete your journey.

For the latest information, please check our online journey planners and station information boards

Ticket Acceptance:

You can use your existing ticket at no extra cost on the following services:

• Alternative Great Northern services

• Thameslink services between London Kings Cross and Hitchin

• Greater Anglia services between London Liverpool Street and Hertford East

• London Overground between London Liverpool Street and Enfield Town

• London Underground between all London terminals

• London Buses between Moorgate, London Kings Cross, Crews Hill and Potters Bar

Planning your journey:

You can see the live departure boards, and view a live map of the network.

You can also view an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

The Great Northern app will also help you plan your journey.

Can you tell me more about the incident?

Unfortunately, the 14:45 Moorgate to Stevenage service has developed a fault. The nature of the issue means it can't move, so it's blocking the line through this area towards Finsbury Park.

It's likely that in this case, Great Northern will need to send specialist engineers to site, known as "fitters". They have fitters based in key locations around the network, 24 hours a day, and they are able to attend anywhere on our routes. Once they are on site, Great Northern will then monitor progress updates and ensure that the railway can be reopened as promptly as possible.

They may also need to send another train to tow the defective one away. This procedure, known as arranging a rescue train, will be done as quickly as possible, usually by sending a similar type of train to attach. The combined train will be taken out of use and sent to a depot.

Until the defective train can be moved, Great Northern will try to find a way to get other trains around the issue. This depends how many lines are available, and whether the signalling equipment is set up to allow trains to be routed around the problem. This is more often the case on major routes, but not always. Great Northern will work with Network Rail's controllers to decide how many more trains can be sent through the area, and if this isn't possible, they will see what alternative solutions are available to help you continue your journey.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.