Major disruption between London Paddington and Heathrow Terminal 5 / Reading expected until 13:00 

Route(s) affected

Elizabeth line between Abbey Wood and Heathrow Terminals / Reading, and between London Paddington and Maidenhead / Reading

All Great Western Railway services to / from London Paddington

Heathrow Express between London Paddington and Heathrow Terminal 5

Description

Damage to the overhead wires between Ealing Broadway and Southall means some lines towards London Paddington are blocked. Trains running between London Paddington and Heathrow Terminal 5 / Reading may be cancelled or revised.

Major disruption is expected until 13:00.

Elizabeth line customer advice:

Tickets will be accepted at no extra cost on the following routes:

• London Underground services via any reasonable route

• London Buses between London Paddington and Slough

• Great Western Railway services between London Paddington and Reading

• South Western Railway services between London Waterloo and Reading

What is the advice for customers?

• A reduced service will operate between London Paddington and Heathrow Airport / Reading. Services between London Paddington and Abbey Wood / Shenfield are not affected

• Hanwell and West Ealing stations will only be served in the westbound direction. Eastbound services are being diverted onto a different line which has no platforms at these stations, so trains will run non-stop between Hayes & Harlington / Southall and Ealing Broadway in the eastbound direction

• Services that do not normally call at Iver station will call additionally, due to the reduced service

• Elizabeth line services will not serve Heathrow Terminal 5. For Heathrow Terminal 5, please board a Heathrow Terminal 4 service, and change at Terminals 2 & 3 for a free same-platform transfer with Heathrow Express. If you are travelling from stations between Shenfield and Stratford, please board a service towards Paddington, and change at Whitechapel for a service towards Heathrow Terminal 4

• Eastbound services will use different platforms to normal at Southall and Ealing Broadway. Please check departure screens in the ticket hall before making your way down to the platform, and listen to announcements for any short-notice changes

Great Western Railway customer advice:

Train services between London Paddington / Reading / Swindon and Bristol Parkway, Newport and Cardiff Central will operate to a reduced frequency.

Train services between London Paddington and Reading / Oxford will operate to a reduced frequency. Those services which operate to / from Worcester stations via Oxford will continue to do so. Customers at Oxford requiring London where there is no immediate service may use Chiltern Railways services at no additional cost between Oxford and London Marylebone and London Underground services London Marylebone to London Paddington. Similarly, customers in London wishing to travel to Oxford may use Chiltern railways services, at no additional cost, between London Marylebone and Oxford. In addition, ticket holders may use CrossCountry services, at no additional cost, between Reading and Oxford (in both directions) in order to assist with their journeys.

Train services which normally operate between London Paddington and Didcot Parkway (calling at local stations via Pangbourne) will only operate between Didcot Parkway and Reading in both directions. Passengers to or from stations to London Paddington will be required to change trains at Reading.

Train services which normally operate between London Paddington and Newbury (calling at local stations via Thatcham) will only operate between Reading and Newbury in both directions. Passengers to or from stations to London Paddington will be required to change trains at Reading.

In addition to the reduced Great Western Railway service operating between London Paddington and Reading customers may use, at no additional cost, Elizabeth line services between London Paddington and Reading but please note that these services will also be operating to a reduced frequency and likely to very busy. Great Western Railway ticket holders may also use, at no additional cost, South Western Railway services between Reading and London Waterloo (in both directions) and London Underground services across London between London Waterloo and London Paddington.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.