Buses replace trains between East Grinstead and Oxted until the end of the day 

Route(s) affected

Southern between East Grinstead and London Victoria

Thameslink between East Grinstead and London Bridge / West Hampstead Thameslink / Bedford

Description

A failure of the electricity supply between East Grinstead and Oxted means that the line towards Oxted is blocked. Trains are unable to run to / from East Grinstead and will be cancelled or revised to start / terminate at Lingfield / Oxted. As a result, buses are now replacing trains.

Disruption is expected until the end of the day.

A visual disruption map video is available

Customer advice:

If you are travelling now, you will need to use an alternative route to complete your journey and allow at least 30 minutes more time to arrive at your destination.

The following stations are currently without a train service:

• East Grinstead

• Dormans

• Lingfield

Service alterations:

The following alterations have been made:

• Thameslink services that normally run between East Grinstead and Bedford have been suspended

• Southern services that normally run between East Grinstead and London Victoria may terminate and restart at Oxted

Services that run to and from Uckfield are not affected and will continue to run.

Ticket acceptance:

Your ticket will be accepted at no extra cost on:

• Alternative Southern and Thameslink services on any reasonable route towards your destination

• Metrobus services on routes:

  • 231 for Lingfield (War Memorial), Edenbridge, Penshurst, and Tunbridge Wells – Limited service

  • 270 between Brighton, Hassocks, Burgess Hill, Haywards Heath and East Grinstead

  • 291 between Crawley, Three Bridges, East Grinstead, and Tunbridge Wells – Hourly service

  • 281 between Crawley, Three Bridges, East Grinstead, Dormans, and Lingfield – Hourly service

  • 400 between between Crawley, Three Bridges, East Grinstead, Gatwick Airport, Horley, Salfords, Earlswood (Surrey), Redhill, Nutfield, Godstone and Caterham – Hourly service

  • 409 between East Grinstead, Lingfield (War memorial), Godstone and Caterham – Hourly service

  • 410 between Godstone, Nutfield, Hurst Green, Oxted (High Street), and Redhill

Travelling via an alternative route will take up to 30 minutes longer than usual, so please make sure to allow plenty of extra time to arrive at your destination.

Replacement buses are operating between East Grinstead and Oxted and the schedules have been updated in journey planners. They are also working on adding a replacement bus service that will run between Three Bridges and East Grinstead, more information on this will be published shortly.

If your train has come to a stop between stations:

If your train is delayed between stations, please remain where you are and listen to announcements, or speak to staff for further information. Operators will get you moving as soon as possible. They are aware of your location, and staffing teams will be doing everything they can to help you continue your journey.

Travelling now:

If you are travelling now, its recommend to travel via Three Bridges using alternative Thameslink and Southern services. Metrobus services allow you to connect between Three Bridges and the stations currently without service.

Planning your journey:

You can see the live departure boards, and view a live map of the network.

You can also view an alternative route guide.

You can use the app to find up-to-date information.

Can you tell me more about the incident?

There's an issue with the power supply in the Hurst Green area, affecting some train services. Operators are working with Network Rail and electricity suppliers to fix it as soon as possible.

The power supply issues have caused damage to the track in the area which will require repair work to take place. Network Rail response teams are on site and have started repair works, however we are expecting this to continue until the end of the day.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.