Disruption between Redhill and Tonbridge expected until 16:45 

Route(s) affected

Between Redhill and Tonbridge

Description

An operational incident between Redhill and Tonbridge means the line is blocked. As a result, trains between these stations may be cancelled or delayed by up to 15 minutes.

Disruption is expected until 16:45.

Customer advice:

If you are travelling between Redhill and Tonbridge you will need to use an alternative route via London to complete your journey.

If you travel now you will need to allow at least 60 minutes extra to complete your journey.

Ticket Acceptance

To help you complete your journey you can use your tickets on the following at no extra cost

• Southern between Redhill and London

• Thameslink between Redhill and London Bridge

• Southeastern between London Bridge and Tonbridge

Some stations on this route won't have an alternative public transport option. Southern will do their best to provide alternative road transport, but there may be a long wait. Please speak to station staff, where available. If there are no staff, you can use the Emergency button on the station Help Point instead, or speak to them on social media.

Can you tell me more about the incident?

An operational incident is delaying the journey of a train in this area. This refers to a problem which we'll need to investigate before the train and its crew can continue.

Southern may need to do this alongside other partners, such as Network Rail, in order to gather all the details we need. This will let us determine that the train can move safely and the railway can reopen for normal use.

The railway operates on a number of "failsafe" systems. This means that if a possible fault or a procedural issue is detected, trains will be stopped, or there will be restrictions on how they can move. In many cases, no issue will have occurred, but services will stop as a precaution. In all cases, however, a thorough investigation will take place before operators decide that the train can move.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.