Lines reopened: disruption between Staines and Virginia Water expected until the end of the day 

Route(s) affected

Between Staines and Bracknell / Woking, and also between London Waterloo and Bracknell / Woking / Salisbury / Portsmouth Harbour / Southampton Central / Bournemouth / Poole / Weymouth / Exeter St Davids

Description

Following an earlier signalling problem between Egham and Virginia Water, all lines have now reopened between these stations.

As service recovers, trains running between Staines and Virginia Water may still be cancelled, delayed by up to 40 minutes or revised.

This is expected until the end of the day.

Customer advice:

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between all stations served by South Western Railway. You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

If you need any help with your journey, please speak to a member of staff or use a station help point

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.