Disruption between Aldershot and Alton expected until 20:00 

Route(s) affected

between Aldershot and Farnham

Description

A fire next to the track at Farnham means that all lines are blocked. Trains running between Aldershot and Alton may be cancelled, delayed or revised.

Disruption is expected until 20:00.

Customer advice:

Response teams are on site.

We don't know when the lines are expected to reopen.

Until further notice, the following alterations apply in each direction:

• Farnham to Guildford services will be cancelled until further notice

• London Waterloo to Alton services will end and restart its journey at Aldershot.

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between Guildford and Farnham and between Aldershot and Alton. You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

If you need any help with your journey, please speak to a member of staff or use a station help point

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.