Disruption between Ascot and Ash Vale expected until 19:00  

Route(s) affected

Trains between Ascot and Aldershot

Description

A tree blocking the railway between Ascot and Ash Vale means all lines are blocked. As a result, trains will be cancelled, delayed by up to 15 minutes or revised.

Disruption is expected until 19:00.

Customer advice:

Response teams are on their way to site.

It is not known when the lines are expected to reopen.

Routes affected:

Long Distance & Mainline Services

Portsmouth / Weymouth / Exeter St Davids / Southampton → London Waterloo

These services are not affected.

South & West Local Services

London Waterloo to Dorking services are not affected.

Windsor & Reading Services

Ascot to Aldershot services are cancelled.

Suburban Services

These services are not affected.

What should customers do?

Train services will remain cancelled, revised or disrupted until the obstruction is cleared and the line is safe to reopen.

To assist you with your journey your ticket will be accepted, at no extra cost to yourself, on the following services:

Train Services:

Great Western Railway services between Reading – Wokingham - Guildford in both directions.

Bus Alternatives:

• Newbury & District 730 between Frimley - Camberley - Bagshot

• Newbury & District 731 between Frimley and Basingstoke

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.