Lines reopened: disruption between Fulwell and Shepperton expected until 16:00 

Route(s) affected

Between London Waterloo and Shepperton

Description

Lines have reopened following a fault on a train at Fulwell. Trains running between Fulwell and Shepperton may still be cancelled or delayed by up to 20 minutes.

Disruption is expected until 16:00.

Customer advice:

Whilst scheduled service is resumed, services will be subject to cancellations, delays and alterations.

Your ticket can be used, at no extra cost, on the following services:

Bus services:

• London Buses calling at Teddington, Fulwell, Hampton, Kempton Park, Sunbury, Upper Haliford and Shepperton

• White Bus route 458 between Staines, Shepperton, Walton-on-Thames, Hersham, Esher, Hinchley Wood, Thames Ditton, Surbiton and Kingston

Rail replacement buses are now in operation shuttling between Teddington and Shepperton, calling at all stations. Please note there is no timetables for these services.

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.