Major disruption between London Liverpool Street and Shenfield expected until at least 12:30 

Route(s) affected

Elizabeth line between Heathrow Terminal 4 / London Paddington and Gidea Park, and also between London Paddington and Shenfield

Greater Anglia between London Liverpool Street and Braintree / Ipswich / Norwich / Southend Victoria / Colchester Town / Harwich International / Clacton-on-Sea

Description

Due to theft of signalling cables at Shenfield all lines are blocked. Trains running between London Liverpool Street and Shenfield may be cancelled.

If you are travelling with Greater Anglia, please do not travel between London Liverpool Street and Shenfield until later today.

A visual disruption map video is now available.

Major disruption is expected until 12:30.

Elizabeth line customer advice:

Elizabeth line services will run between Heathrow Airport / London Paddington and Gidea Park only. Harold Wood, Brentwood and Shenfield will not be served.

You can use your ticket on London Buses via any reasonable route, at no extra cost.

You can also use Ensign buses between Shenfield and Brentwood from 10:45 onwards at no extra cost. Please note that these services are limited.

Please allow for short notice alterations and platform changes and listen to Elizabeth line station announcements or ask a member of staff for further information.

Greater Anglia customer advice:

Network Rail have further advised that the problem is due to cable theft in the Shenfield area. This has caused the loss of the signalling, preventing trains running between Shenfield, Romford and London.

Response teams from Network Rail and British Transport Police are at the affected area, working on replacing the cables, but we do not currently have an estimated time for when lines will re-open.

Service impact

Trains are unable to run between London Liverpool Street and Shenfield. There is a limited and disrupted service between Shenfield and Southend Victoria / Colchester.

Alternative travel options

Please do not travel between London Liverpool Street and Shenfield until later today.

Ticket restrictions for today have been lifted, and your ticket will be accepted on Greater Anglia train services tomorrow (Sunday 12 October).

Ticket acceptance

Tickets will be accepted on the following routes at no extra cost:

• c2c between London Fenchurch Street / West Ham and Southend Central

• Great Northern and Thameslink services between London Kings Cross, Cambridge and Ely

• Central Connect buses on route 12 between Wickford and Billericay

• First Bus on the following routes:

  • 25: Southend - Wickford

  • 300: Chelmsford - Billericay - Basildon

  • 351: Chelmsford - Brentwood

  • 61 / 371: Colchester - Chelmsford

• London Underground:

  • between Liverpool Street and London Kings Cross

  • on the Circle line between London Liverpool Street and Tower Hill (for London Fenchurch Street)

  • on the Jubilee line between Stratford (London) and West Ham

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.