Lines reopened: disruption between Guildford and Havant expected until 22:00 

Route(s) affected

Between Guildford and Havant

Description

Lines have reopened following a tree blocking the railway between Goldalming and Milford, and consequently, the line towards Portsmouth. As services recover, trains running between Guildford and Havant may still be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until 22:00.

Customer advice:

Response teams are on their way to site.

Replacement road transport has been requested to run between Guildford and Portsmouth but has not yet been confirmed by the bus supplier.

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between Woking and Portsmouth Harbour. You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

Ticket acceptance:

Your ticket can be used, at no extra cost, on the following services:

Rail Services:

• Great Western Railway services between Portsmouth Harbour and Southampton Central in both directions

• Southern services between:

  • Portsmouth Harbour and Southampton Central in both directions

  • Portsmouth Harbour and London Victoria in both directions

Bus Services:

Guildford to Portsmouth:

• Compass Travel route 42 between Godalming, Farncombe and Guildford

• First Bus route:

  • 1 between Portsmouth Harbour, Portsmouth & Southsea and Fratton

  • 2 between Portsmouth Harbour, Portsmouth & Southsea, Hilsea and Cosham

  • 3 between Portsmouth Harbour, Portsmouth & Southsea, Fratton, Hilsea, Cosham, Portchester and Fareham

  • X4 between Southampton Central, Woolston, Sholing, Fareham, Portchester, Portsmouth & Southsea and Portsmouth Harbour

  • X5 between Southampton Central, Woolston, Sholing, Fareham, Portchester, Portsmouth & Southsea and Portsmouth Harbour

  • 7 between Fratton, Hilsea and Cosham

  • 8 between Portsmouth Harbour, Portsmouth & Southsea, Hilsea and Cosham

• Stagecoach route:

  • 13 between Portsmouth & Southsea and Fratton

  • 14 between Fratton and Portsmouth & Southsea

  • 18 between Cosham, Fratton and Portsmouth & Southsea

  • 23 between Liphook and Haslemere

  • 37 between Havant and Petersfield

  • 38 between Petersfield, Liss and Alton

  • 70 between Guildford, Godalming, Milford, Witley and Haslemere

  • 71 between Guildford, Godalming, Milford, Witley and Haslemere

  • 72 between Guildford, Farncombe and Godalming

  • 700 between Havant, Hilsea, Portsmouth & Southsea and Portsmouth Harbour

Guildford to Woking:

• First Berkshire & the Thames Valley route Rail Air 2 between Guildford and Woking

• Falcon Buses route:

  • 28 between Woking, Brookwood, Worplesdon and Guildford

  • 436 between Weybridge, West Byfleet and Woking

• Stagecoach route:

  • 1 between Aldershot, North Camp, Farnborough Main, Frimley and Camberley

  • 34 between Guildford, Woking, Bagshot and Camberley

  • 35 between Guildford and Woking

Additional information:

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline - South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.