Disruption between Guildford and Havant expected until the end of the day 

Route(s) affected

Between London Waterloo / Guildford and Southampton Central / Portsmouth & Southsea / Portsmouth Harbour

Description

A tree blocking the railway at Godalming means that some lines are blocked. As a result, trains running between Guildford and Havant may be cancelled, delayed up to 90 minutes or revised.

Disruption is expected until the end of the day.

Customer advice:

Response teams have attended the site to remove the tree, the line towards Petersfield is now open and trains are starting to move towards Portsmouth. It is not known when the line towards Guildford will reopen.

Due to the level of disruption experienced, both crew and trains are displaced - in order to minimise disruption there will be delays and short notice alterations so please check your journey.

Although trains have started to run again, the following acceptance is in place in order for you to help you complete your journey.

Your ticket can be used, at no extra cost, on the following services:

• Southern services between Portsmouth Harbour - Havant and Portsmouth Harbour - Southampton Central.

• First Bus Rail Air 2 between Woking and Guildford

• Stagecoach South 19 between Aldershot - Farnham - Haslemere

• Stagecoach South 37 between Petersfield and Havant

• Stagecoach South 46 between Farnham - Farncombe - Godalming - Guildford

• Stagecoach South 700 "Coastliner" between Havant Bus Station - Hilsea Old London Road - Portsmouth City Centre - Portsmouth Harbour

• Stagecoach South 70, 71 and 72 between Guildford - Farncombe - Godalming - Milford - Witley – Haslemere

South Western Railway have arranged replacement buses to run on the following routes:

• Between Guildford and Portsmouth Harbour in both directions. They are expected to start running around 19:00

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between Woking and Portsmouth Harbour. You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from.

• A detailed description of the series of events that took place.

• Copies of your train ticket(s) and taxi receipt

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.