Major disruption to South of England services until the end of the day 

Route(s) affected

Various routes across the South England network

Description

A fault with the radio system between the driver and the signaller is affecting services on the South England network. Some services may be delayed by up to 90 minutes or cancelled as a result.

Major disruption is expected until the end of the day.

A visual disruption map video is available.

CrossCountry customer advice:

Your ticket can be used at no extra cost on the following services:

• The two CrossCountry services operating before and after your cancelled service

• Great Western Railway services between Reading and Basingstoke

• South Western Railway services between Basingstoke and Bournemouth

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are unreserved coaches on CrossCountry services (where available) so please head to them.

Great Western Railway customer advice:

Services between Reading and Basingstoke:

Tickets will be accepted at no extra cost on the following routes:

• CrossCountry via any reasonable route

• South Western Railway via any reasonable route

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

If you miss a connection as a result of being delayed, you can use your ticket, at no extra cost, on the next available train.

Gatwick Express, Southern and Thameslink Customer advice:

If you are travelling this morning, delays and cancellations are expected to Southern services in the Sussex and Wessex routes. Services are unable to run beyond Chichester towards Havant until further notice.

Please carefully check station information screens and listen to announcements before you board. Your overall journey time may take at least an additional 60 minutes, and you may need to change trains or use a different operator to complete your journey.

Service changes:

Where possible the following service changes will apply;

• Barnham to Bognor Regis services will not run

• Brighton to Southampton Central services will not run

• Brighton to Portsmouth & Southsea services will run to and from Chichester only

• London Victoria to Portsmouth Harbour services will terminate at Horsham or Chichester

• Horsham to Bognor Regis services are suspended

Please use alternative Southern services, changing at Chichester for Stagecoach 700 between Chichester and Portsmouth City Centre to complete your journey, where possible.

If you're north of Gatwick Airport, it may be faster for you to travel into London and use South Western Railway services from London Waterloo towards Southampton and Portsmouth.

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please stay on board and listen for updates. You can also ask staff if you need more information.

For your safety, please don’t leave the train unless instructed. Other trains may still be running, and the tracks can be very dangerous. If the area has an electric third rail, it stays live even during delays and looks just like the other rails.

Can I use my ticket with another operator?

You can travel on the following services at no additional cost:

• Alternative Southern services between London Victoria, Worthing and Gatwick Airport

• Alternative Thameslink services between Brighton and London via Gatwick Airport

• South Western Railway services between London Waterloo and Southampton / Portsmouth

• London Underground via any reasonable route.

• Stagecoach route 9 between Arundel, Littlehampton, Worthing and Shoreham-by-Sea

• Stagecoach 700 between Chichester and Portsmouth (City Centre) and between Littlehampton and Bognor Regis

• Stagecoach route 500 between Chichester, Barnham and Littlehampton

Planning your journey:

You can see a live map of the network. This will show where your journey is likely to be affected.

You can also use the Gatwick Express, Southern and Thameslink apps to find up-to-date information.

Can you tell me more about the incident?

We've been informed of a problem with the railway's radio system. This links train drivers with the signallers who control the rail traffic on each route.

Network Rail, who manage the radio system, are working to deal with this incident as quickly as possible.

South Western Railway customer advice:

What this means for your journey:

Expect significant delays across the network.

Trains may be held in stations, delayed, or cancelled.

Timetables and platform information may change at short notice.

What you should do now

Allow extra time for travel.

Check live travel information before you travel.

If you’re at a station, speak to staff or use a help point for the latest advice.

How do I get to my destination?

Consider using local public transport while the fault is being investigated.

Your ticket can be used, at no extra cost, on the following services:

• Great Western Railway services from Exeter / Reading / Basingstoke / London Paddington

• Southern services from Southampton / Portsmouth / London Victoria

• CrossCountry services from Southampton / Basingstoke

• London Underground Piccadilly line between Hounslow West - Green Park

• London Underground Jubilee line between Green Park - London Waterloo

• London Underground District line from Wimbledon, Richmond, or East Putney - Embankment, then Bakerloo line or Northern line to reach London Waterloo

• London Buses via any reasonable route between Zone 1 and Zone 6

• Stagecoach Buses — Aldershot - North Camp - Farnborough Main - Frimley - Camberley; Aldershot - Farnham; Farnham - Godalming - Guildford; Guildford - Woking - Bagshot - Camberley; Guildford - Woking; Alton - Bentley - Farnham - Guildford - Basingstoke - Overton - Whitchurch - Andover - Exeter Central - Pinhoe; Exeter St Davids - Exeter Central - Cranbrook; Exeter Central - Honiton - Axminster; Pinhoe - Exeter Central

• Bluestar — Southampton Central - Millbrook - Totton - Romsey; Eastleigh - Romsey; Millbrook - Sholing; Millbrook - Bitterne; routes also serve Brockenhurst and Lymington Town

• Morebus — Poole - Hamworthy; Poole - Parkstone; Poole - Parkstone - Branksome - Bournemouth; Bournemouth - Branksome - Parkstone; Bournemouth - Pokesdown - Christchurch; Branksome - Bournemouth; Wareham - Poole; Hamworthy - Poole; Bournemouth - Christchurch - New Milton - Lymington Town; Poole - Parkstone - Branksome (including M1, M2, U2, X1, X2 services)

• Salisbury Reds — Salisbury - Tisbury; Salisbury - Romsey - Totton - Millbrook - Southampton Central; Salisbury - Dean

If you choose other transport

Keep your ticket and any receipts for reasonable additional costs; check operator guidance for refunds or compensation.

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.