Returning to normal: disruption at Hadley Wood expected until 21:00 

Route(s) affected

Trains between London Kings Cross and Letchworth Garden City / Cambridge / Ely / Kings Lynn

Description

Trains are returning to normal following an earlier points failure between Potters Bar and Welwyn Garden City. As services recover, trains running between these stations may still be delayed by up to 10 minutes or revised.

Disruption is expected until 21:00.

Customer advice:

Trains can now begin to call at Hadley Wood in both directions.

Staff are working to return to the scheduled timetable, but please continue to check journey planners and station information boards before you travel. Some trains in the area will still be disrupted or run to an amended calling pattern, and your journey may take up to 10 minutes longer than usual.

Planning your journey:

You can see the live departure boards, and view a live map of the network.

You can also view an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can use the Great Northern app to find up-to-date information.

Can you tell me more about the incident?

Earlier today, a points failure caused disruption to some routes through this area.

Points are movable sections of track that guide trains onto different routes at junctions. If they develop a fault due to obstructions, electronic failures or other issues, trains cannot safely pass.

Network Rail teams have investigated, and the fault has now been resolved.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.