Issue resolved: disruption between Shenfield and Romford expected until 10:30 

Route(s) affected

Elizabeth line between Shenfield and London Paddington / Heathrow Terminal 5

Greater Anglia between Norwich / Ipswich / Harwich International / Colchester Town / Braintree and London Liverpool Street

Description

Following a fault with the signalling system at Harold Wood, trains are now able to run at normal speed on all lines. Whilst service recovers, trains running between Shenfield and Romford may be cancelled in full or delayed by up to 10 minutes.

Disruption is expected until 10:30.

Elizabeth line customer advice:

Please use alternative transport arranged between Shenfield and Whitechapel at no extra cost, and allow more time to complete your journeys for the rest of the line.

To help you complete your journey, you can use you ticket at no extra cost on the following:

• c2c services between Upminster and London Fenchurch Street

• Greater Anglia services between Shenfield and London Liverpool Street

• London Buses between Brentwood and Whitechapel

• London Overground services between Upminster and Romford

• London Underground services via any reasonable route

Greater Anglia customer advice:

Your ticket can be used, at no extra cost, on Elizabeth line services between Shenfield and London Liverpool Street whilst disruption is ongoing.

Advance purchase tickets holders will also be allowed to travel on earlier or later trains if their booked service is cancelled.

To further assist you with your journey, you can view specific train service alterations.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.