Disruption between Shepherds Bush and Watford Junction expected until 18:00  

Route(s) affected

Trains between East Croydon and Watford Junction

Description

A fault with the signalling system between Shepherds Bush and Watford Junction means some lines are disrupted. As a result, trains may be cancelled, delayed by up to 30 minutes or revised.

Disruption is expected until 18:00.

Customer advice:

Some services may terminate and restart at Shepherds Bush.

You may need to change trains to complete your journey and allow at least 30 minutes more time to travel.

Tickets are being accepted at no extra cost on London Overground services between Shepherds Bush and Watford Junction via Willesden Junction.

Planning your journey:

You can see a live map of the network and use live departure boards. This will show where your journey is likely to be affected.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner. You can also use Southern's app to find up-to-date information.

Can you tell me more about the incident?

This part of the network uses axle counters to detect trains by tracking their wheels. If one fails, the system may think a train is still there, preventing others from moving forward.

Drivers must stop at red signals and get verbal permission to proceed at a reduced speed, which can cause significant delays, especially in areas with long track sections.

Faults can be caused by electronic issues or debris. Network Rail is investigating, and we’ll share updates as soon as we have them.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.