Major disruption between Haywards Heath and Redhill expected until 20:00 

Route(s) affected

Gatwick Express services between Brighton and London Victoria

Great Western Railway services between Gatwick Airport and Reading

Southern services between Eastbourne / Littlehampton / Bexhill and London Victoria

Thameslink services between Brighton and Bedford / Cambridge

Description

A person has been hit by a train between Haywards Heath and Redhill. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes or revised.

Major disruption is expected until 20:00.

A visual disruptions map video is available

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Great Western Railway customer advice:

Services will be revised to start / terminate at Redhill.

Gatwick Express / Southern / Thameslink customer advice:

Services are unable to run in either direction between Haywards Heath and Three Bridges / Gatwick Airport until further notice. Please delay your journey until later today. If you do travel now, then your journey will take at least 60 minutes longer than usual and you will need to use an alternative route.

Delays, alterations and cancellations are all expected. Some services will terminate and restart at a different station to normal, or will be diverted via alternative routes. The following service changes are expected to services running in both directions, although please note that these are subject to change and some services may be cancelled completely:

• Gatwick Express services will run between Gatwick Airport and London Victoria only

• Southern services that run between Eastbourne and London Victoria will be cancelled

• Southern services that run between Ore and London Victoria will run between Ore and Haywards Heath only

• Southern services that run between Littlehampton and London Victoria will run between Littlehampton and Haywards Heath only, or will be diverted between Littlehampton and Gatwick Airport via Horsham

• Thameslink services that run between Brighton and Bedford will run between Brighton and Haywards Heath only, or between Three Bridges and Bedford only

• Thameslink services that run between Brighton and Cambridge will be cancelled

• Thameslink services that run between Three Bridges and Bedford (stopping services via Redhill) will run between Gatwick Airport and Bedford only

If you do travel now then you will need to use an alternative route to complete your journey today. Where possible, for journeys between London/Gatwick Airport and Brighton, we would advise travelling via Horsham and Barnham.

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please stay on board and listen for updates. You can also ask staff if you need more information. Train operators know where you are and are working to get you moving as soon as possible.

For your safety, please don’t leave the train unless instructed. Other trains may still be running, and the tracks can be very dangerous. If the area has an electric third rail, it stays live even during delays and looks just like the other rails.

You should delay your travel until later. If this is not possible you should allow at least 60 minutes extra to travel. Check station screens and planners for the latest information.

Ticket acceptance:

Your ticket will be accepted on the following for no extra cost to yourself:

South of London

• Any Gatwick Express, Southern or Thameslink service via any reasonable route, including Southern services that run between Brighton and Barnham, and Barnham and London Victoria via Horsham

• Southeastern services between Hastings and London Bridge

• South Western Railway services between Southampton, Portsmouth and London Waterloo

• Brighton & Hove Bus route 5/5A between Brighton and Preston Park (Dyke Road)

The following Metrobus routes:

• 271 for Brighton, Preston Park, Hassocks, Burgess Hill, Wivelsfield, Haywards Heath and Crawley

• 272 for Brighton, Preston Park, Hassocks, Burgess Hill, Wivelsfield, Haywards Heath, Three Bridges and Crawley

• 273 for Brighton, Preston Park, Hassocks and Crawley (Fastest bus to Brighton)

• 291 for East Grinstead, Three Bridges, Crawley

Within London:

• London Underground between London Terminal

North of London:

• East Midlands Railway services between London St Pancras International, Luton Airport Parkway, Luton and Bedford

• Great Northern services via any reasonable route

Replacement buses have been requested and are currently en route to Haywards Heath and Three Bridges stations. Once in place, these will run as a shuttle service between these stations. At present, these are expected to start running by around 17.00. However, please note that capacity will be limited with queuing systems in place, and you may not be able to board the first available service.

Planning your journey:

You can see the live departure boards, and view a live map of the network.

You can also view an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can use the Southern app to find up-to-date information.

Can you tell me more about the incident?

We're very sorry to advise that a person has been hit by a train on this part of the network. Gatwick Express, Southern and Thameslink are working with Network Rail and the emergency services to deal with this incident as sensitively, quickly and as safely as possible.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.