Disruption between Alexandra Palace and Hertford North expected until 11:00 

Route(s) affected

Between London Kings Cross and Hertford North / Stevenage / Hitchin

Description

The emergency services are dealing with an incident between Alexandra Palace and Hertford North. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until 11:00

Customer advice:

Please allow an extra 30 minutes for your journey this morning, and check station screens and planners for the latest information. You will have to use alternative transport for part, or all, of your journey.

No trains can run between Alexandra Palace and Stevenage via Hertford North, on what is commonly known as the Hertford Loop. Trains running on the mainline between London Kings Cross and Stevenage may have delays.

There will also be a reduced service between London Kings Cross and Welwyn Garden City.

The following stations will have no service until further notice:

• Bowes Park

• Palmers Green

• Winchmore Hill

• Grange Park

• Enfield Chase

• Gordon Hill

• Crews Hill

• Cuffley

• Bayford

• Hertford North

• Watton-at-Stone

Ticket acceptance:

You can use your ticket at no extra cost on:

• Greater Anglia between London Liverpool Street and Hereford East

• London Overground between London Liverpool Street and Enfield Town

• London Underground on any reasonable route

• London buses between Central London and Crews Hill
  
  

Planning your journey:

You can see the live departure boards, and view a live map of the network.

You can also view an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can use the Great Northern app to find up-to-date information.

Replacement buses:

Great Northern have requested buses from their suppliers, but still waiting for confirmation. If buses are available, we'll update this message with the details.

Bus journeys will take longer than the usual train service, and if possible, we'll provide a time estimate here.

Can you tell me more about the incident?

A person has been hit by a train on this part of the network, and Great Northern are working with Network Rail and the emergency services to deal with this incident as sensitively, quickly and safely as possible.

Great Northern work closely with the Samaritans and support the work that they do. If you or someone close to you has been affected by this incident, there is always someone to talk to. Contact the Samaritans on 116 123 for free at any time, on any phone. Help is only a phone call away.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.