Disruption to rail replacement services between Hertford North and Alexandra Palace expected until 03:00 on Sunday 1 February  

Route(s) affected

Between Hertford North and Alexandra Palace

Description

Rail replacement services between Hertford North and Alexandra Palace may be delayed or revised.

This is expected until 03:00 on Sunday 1 February.

Customer advice:

Replacement buses have been planned to run on the Great Northern route between Hertford North and Alexandra Palace today. However, these are being disrupted by heavy traffic and supplier issues.

Great Northern are working to resolve this issue as quickly as possible, but there may be a long wait for scheduled replacement buses from stations on this route. There isn't an exact estimate for the delay.

Some buses will also be unable to stop at Watton-at-Stone due to flooding on local roads.

To help you with your journey, your ticket will be accepted at no extra cost on:

• London Buses serving any station between the Enfield area and Central London

• London Overground services on the Weaver line between Enfield Town and London Liverpool Street

• Greater Anglia services between Hertford East and London Liverpool Street

• London Underground services across the area on any reasonable route, including the Northern and Piccadilly lines

Using an alternative route may also take longer than usual. Please use our journey planning tools for more information.

If there is no suitable alternative route from your station, please speak to staff or use the Emergency button on the station Help Point (particularly at Watton-at-Stone).

Planning your journey:

Live departure boards can be viewed, as well as a live map of the network.

You can see an alternative route guide.

In the London area, you can plan journeys on alternative routes by using the TfL Journey Planner. You can also use the app to find up-to-date information.

Can you tell me more about the incident?

Great Northern have been speaking to bus operators to resolve the issues with services across the affected route, but this may take some time, and road flooding may also impact the Watton-at-Stone area until the end of service.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.