Disruption between Banbury and Oxford expected until the end of the day 

Route(s) affected

CrossCountry between Manchester Piccadilly and Reading / Southampton Central / Bournemouth

Great Western Railway between Banbury and Oxford / Didcot Parkway / London Paddington

Description

A broken down freight train in the Heyford area means some lines are blocked. Trains between Banbury and Oxford may be cancelled, revised or delayed by up to 60 minutes.

Disruption is expected until the end of the day.

CrossCountry customer advice:

Your ticket can be used at no extra cost on the following services and routes:

Between Manchester / Birmingham and Reading / Southampton / Bournemouth via London:

• Avanti West Coast services between Manchester Piccadilly / Birmingham New Street and London Euston

• London Northwestern Railway services between Birmingham New Street and London Euston

• Chiltern Railways services between Birmingham Moor Street and London Marylebone

• Great Western Railway services between Oxford / Reading and London Paddington

• London Underground services between London Terminals - please show your ticket to gateline staff on the Underground to be allowed through the ticket gates

• South Western Railway services between London Waterloo and Bournemouth

Between Birmingham and Reading via Oxford:

• Travel using CrossCountry services between Birmingham New Street and Worcestershire Parkway

• Travel using Great Western Railway services between Worcestershire Parkway and Reading

You may also use your ticket on the following operators:

• Great Western Railway services between Banbury, Didcot Parkway, Reading and Basingstoke

• West Midlands Railway services between Coventry and Leamington Spa

You do not need to amend your ticket to use it on these services.

Road transport:

CrossCountry have requested road transport to run between Banbury and Oxford. You may use these services at no additional cost. Any confirmed coaches will be shown in online journey planners.

All road transport will be fully accessible. If you are a disabled customer requiring further assistance for your disrupted journey, please speak to railway station staff or use the customer help points if the station is unstaffed.

Other options:

If your CrossCountry train is cancelled, then you can use your ticket on the two CrossCountry services operating before and the two CrossCountry services after your cancelled service

Unfortunately, any seat reservations will not be carried over, but Coach B, H and L are our unreserved coaches on CrossCountry services (where available) so please head to them.

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Great Western Railway customer advice:

Great Western Railway have replacement road transport in place that is running between Oxford and Banbury, however it will not be against the timetable, please wait at your station entrance where the transport will make themself noticeable.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.