Lines reopened: disruption between Shenfield and Southend Victoria expected until 19:30 

Route(s) affected

Between London Liverpool Street and Southend Victoria

Description

Following a fault on a train at Hockley all lines have reopened. As service recovers, trains running between Shenfield and Southend Victoria may still be cancelled or delayed by up to 20 minutes.

Disruption is expected until 19:30.

Customer advice:

The 14:11 Southend Victoria to London Liverpool Street service developed a fault at Hockley and was unable to move forward. The train has now been repaired and is moving back to Southend and away from the passenger lines.

Service impact:

Services will remain subject to disruption as service recovers to the advertised timetable.

Alternative travel options:

Your tickets can be used at no extra cost on the following:

• c2c services between London Fenchurch Street and Southend Central

• London Underground between London Liverpool Street and Tower Hill (for London Fenchurch Street)

• Arriva Bus route 1 between Rayleigh and Southend

• First Bus routes as follows:

  • 9 between Billericay and Basildon

  • 300 between Chelmsford and Billericay

Further information:

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.