Lines reopened: disruption between Southend Victoria and Shenfield expected until 10:00 

Route(s) affected

Between Southend Victoria and London Liverpool Street

Description

The emergency services have completed their work following an earlier incident where a person was hit by a train. This has allowed all lines between Southend Victoria and Shenfield to reopen. Whilst service recovers, trains may still be delayed by up to 20 minutes, revised or cancelled.

This is expected until 10:00.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

Your ticket may be used at no extra cost via the below alternative routes:

• c2c services between London Liverpool Street / London Fenchurch Street, West Ham and Southend Central

• London Underground services:

  • Circle line between London Liverpool Street and Tower Hill (for London Fenchurch Street)

  • Jubilee line between Stratford (London) and West Ham

  • Liberty line between Romford and Upminster

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.