Delays between Bedwyn and Newbury expected until the end of the day 

Route(s) affected

Between Bedwyn and Newbury / London Paddington and also between Penzance / Plymouth / Paignton / Exeter St Davids / Bristol Temple Meads and London Paddington

Description

A fault with the signalling system between Hungerford and Newbury means train will run to a reduced speed. Trains running through these stations may be delayed by up to 30 minutes.

Disruption is expected until the end of the day.

Customer advice:

What has happened?

There is a fault with the signalling system in the Hungerford area, affecting trains towards Newbury, Reading and London Paddington.

The signalling system is how trains are kept a safe distance apart and directed onto the various lines along their journey. When there is a fault with the signalling system trains may need to stop at the affected signals so that the Driver can speak to the Signaller to confirm if the track ahead is clear.

Great Western Railway are working with Network Rail to be able to return to running the normal timetable as soon as possible.

What are your options?

As trains are still running you should travel as normal and catch your intended train.

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

If you miss a connection as a result of being delayed, you can use your ticket, at no extra cost, on the next available train.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.