Delays to / from London Victoria expected until 10:00 

Route(s) affected

Gatwick Express between Brighton and London Victoria

Southern between Portsmouth Harbour / Bognor Regis / Eastbourne / Littlehampton / Brighton / Havant / Hastings / Ore / Horsham / East Grinstead / Gatwick Airport / Reigate / Dorking / Epsom Downs / Epsom / East Croydon / Sutton / Selhurst / Balham / London Bridge and London Victoria

Description

A points failure at London Victoria means that fewer trains than normal are able to run. As a result, trains running to / from London Victoria may be cancelled or revised.

Disruption is expected until 08:00.

Customer advice:

Fewer trains than usual will run to or from London Victoria this morning. You may need to wait longer than usual for a train towards your destination, which will extend your journey by up to 10 minutes.

Trains which usually run between London Victoria and Norwood Junction / West Croydon will not run.

You can use your ticket to travel at no extra cost on:

• Southern services on any reasonable route

• London Underground services on any reasonable route

• London Buses on routes between East Croydon and Clapham Junction - including via Norwood Junction / Crystal Palace

Planning your journey:

You can see the live departure boards, and view a live map of the network.

Please check journey planners and station information boards before you travel and allow extra time to reach your destination.

You can also view an alternative route guide.

You can use the Southern app to find up-to-date information.

Can you tell me more about the incident?

Points failures in the London Victoria and West Croydon areas are affecting services between these stations.

Points are movable sections of track that guide trains onto different routes at junctions. If they develop a fault due to obstructions, electronic failures or other issues, trains cannot safely pass.

Network Rail are sending teams to investigate. To work safely, they may need to stop trains, which could delay services.

Once on-site, they'll diagnose the fault and look for a quick fix. Some repairs may take longer if replacement parts or expert advice are needed.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.