Lines reopened: major disruption to / from London Waterloo expected until the end of the day 

Route(s) affected

Services operating to / from London Waterloo

Description

Lines have reopened following a fault with the signalling system at London Waterloo. Trains operating to / from this station may still be cancelled, delayed by up to 60 minutes or revised.

Major disruption is expected until the end of the day.

Customer advice:

To assist you with your journey, your ticket can be used, at no extra cost, on the following services:

Buses:

• London Buses between London Waterloo - Subiton - Kingston - Hampton Court - Weybridge - Epsom

• Compass Travel route 32: Dorking - Guildford

• Falcon Buses route:

  • E16: Epsom to Ewell West, Stoneleigh, Worcester Park

  • 479: Epsom to Leatherhead, Ashstead, Guildford

  • 408: Cobham to Oxshott, Leatherhead, Ashstead, Epsom

  • 515: Thames Ditton to Surbiton

  • 515: Byfleet and New Haw to Weybridge, Walton on Thames, Esher, Thames Ditton, Surbiton, Kingston

  • 514 / 515: Hersham to Weybridge, Esher, Surbiton, Kingston, Thames Ditton

  • 28: Woking to Brookwood, Guildford

  • 436: Woking to West Byfleet, Weybridge

  • 456: Woking to West Byfleet, Byfleet and New Haw

• White Bus route 463: Guildford to Clandon - Woking

• Diamond Buses routes:

  • 458: Walton-on-Thames to Esher, Shepperton, Kingston, Staines

  • 557 : Shepperton to Upper Halliford, Sunbury, Chertsey, Addlestone

• Stagecoach Buses route

  • 34 / 35: Guildford to Woking

  • 20 Portsmouth stations - Hilsea - Cosham - Havant

  • 21 between Portsmouth stations - Hilsea

  • 23 between Portsmouth stations - Hilsea - Cosham - Bedhampton - Havant

  • 700 Portsmouth stations - Hilsea - Havant

• Rail Air 2: Guildford to Woking

• Morebus routes:

  • M1 and M2 between Bournemouth - Branksome - Parkstone - Poole

  • 16 and 17 between Bournemouth - Branksome - Parkstone - Poole

  • 20 between Bournemouth - Branksome - Parkstone - Poole

  • N1 and N2 between Christchurch - Bournemouth - Poole

  • 8 and 9 between Poole and Hamworthy

  • 30 between Wareham - Wool - Dorchester - Weymouth

  • 40 between Poole and Wareham

Trains:

• London Underground services between:

  • Wimbledon - Richmond - London Waterloo

  • London Paddington and London Waterloo

  • London Victoria and London Waterloo

• CrossCountry services between Reading and Bournemouth

• Southern services between:

  • Portsmouth Harbour and London Victoria

  • Southampton Central and Havant

  • Dorking and London Victoria

• Great Western Railway services between:

  • Exeter St Davids and London Paddington

  • Basingstoke and Reading

  • Salisbury and Westbury

  • Guildford and Reading

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between London Waterloo and Basingstoke, London Waterloo and Guildford and between Basingstoke and Bournemouth. You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

Passengers with tickets dated today (19/07/25) that have been unable to travel can use their tickets to travel tomorrow (20/07/25) on South Western Railway services.

For further information or onward travel advice please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline - South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.