Lines reopened: disruption between Loughborough / Melton Mowbray and Leicester expected until 09:00 

Route(s) affected

CrossCountry between Birmingham New Street and Cambridge / Stansted Airport

East Midlands Railway between Sheffield / Lincoln / Derby / Nottingham and London St Pancras international, and between Nottingham / Melton Mowbray and Kettering, and between Sheffield / Nottingham / Loughborough and Leicester, and between Nottingham and Norwich

Description

The emergency services have completed their work following an earlier incident where a person was hit by a train. This has allowed all lines between Loughborough and Leicester to reopen. Whilst service recovers, trains may still be delayed by up to 45 minutes, revised or cancelled.

Disruption is expected until 09:00.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

CrossCountry customer advice:

Your ticket can be used at no extra cost on the following services and routes:

Between Leicester and Peterborough / Cambridge / Stansted Airport avoiding London:

• East Midlands Railway services between Leicester and Nottingham, and between Nottingham and Ely

• Greater Anglia services between Peterborough and Stansted Airport (Changing at Ely)

• Greater Anglia services between Cambridge and Stansted Airport (Changing at Bishops Stortford)

Between Birmingham / Nuneaton / Leicester and Peterborough / Cambridge / Stansted Airport via London:

• Avanti West Coast and London Northwestern Railway services between Birmingham New Street / Nuneaton and London Euston

• East Midlands Railway services between Leicester and London St Pancras International

• London Underground services between London Terminals. Please show your ticket to gate line staff to be allowed through the ticket gates

• Thameslink and Great Northern services between London St Pancras International / London Kings Cross and Peterborough / Ely / Cambridge

• Greater Anglia services between London Liverpool Street and Cambridge / Stansted Airport

Road Transport:

CrossCountry have requested road transport to run between Leicester and Peterborough. Once in place, you may use these services at no additional cost.

All road transport will be fully accessible. If you are a disabled customer requiring further assistance for your disrupted journey, please speak to railway station staff or use the customer help points if the station is unstaffed.

Other Options:

If your CrossCountry train is cancelled, then you can use your ticket on the two CrossCountry services operating before and the two CrossCountry services after your cancelled service

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost.

East Midlands Railway customer advice:

How does this affect my train?

Trains running through the area both directions between Loughborough and Leicester can now start to run in both directions however they will be delayed by up to 45 minutes. Some services may be at risk of short notice alterations.

How do I get where I need to be?

You should continue to travel as originally planned however your journey may be delayed by up to 45 minutes.

East Midlands Railway have sourced rail replacement buses at both Leicester and Loughborough which will call at Barrow-upon-Soar, Sileby and Syston. The first departures are at 06:15 and 07:20 in each direction.

They have also sourced rail replacement buses to operate between Leicester and Kettering calling at Market Harborough and these are expected on site at 07:20.

We have arranged for you to use your ticket at no extra cost with the following routes and operators:

Sheffield

You may travel to Doncaster with CrossCountry, TransPennine Express or Northern where you should change for a train to London Kings Cross. It is likely to take between 2 and 2.5 hours to complete this journey. LNER, who run the trains between Doncaster and London Kings Cross recommend booking a seat reservation. This can be done up to 5 minutes before the train departs at lner.co.uk/travel-information/make-a-reservation/. Visit eastmidlandsrailway.co.uk/travelling-via-kings-cross for lots of useful information about what to expect when travelling via London Kings Cross.

Derby / Chesterfield

You may travel to Birmingham New Street with CrossCountry where you should change for a train to London Euston with London Northwestern Railway or Avanti West Coast. It is likely to take between 2.5 and 3 hours to complete this journey. Visit eastmidlandsrailway.co.uk/travelling-via-euston for lots of useful information about what to expect when travelling via London Euston.

Nottingham

You may travel to Grantham with EMR where you should change for a train to London Kings Cross. It is likely to take between 2 and 2.5 hours to complete this journey. LNER, who run the trains between Grantham and London Kings Cross recommend booking a seat reservation. This can be done up to 5 minutes before the train departs at lner.co.uk/travel-information/make-a-reservation/. Visit eastmidlandsrailway.co.uk/travelling-via-kings-cross for lots of useful information about what to expect when travelling via London Kings Cross.

Leicester

You may travel to Nuneaton with CrossCountry where you should change for a train to London Euston with Avanti or London Northwestern Railway. It is likely to take 2 hours to complete this journey. Visit eastmidlandsrailway.co.uk/travelling-via-euston for lots of useful information about what to expect when travelling via Euston.

If you are unable or do not wish to complete your journey, you may claim a refund on your ticket. Information about how to do this can be found at eastmidlandsrailway.co.uk/refund.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.