Disruption between Winchester and Basingstoke expected until the end of the day 

Route(s) affected

CrossCountry between Bournemouth / Southampton Central and Manchester Piccadilly

South Western Railway between Weymouth / Poole / Bournemouth / Portsmouth Harbour / Southampton Central and London Waterloo, between Weymouth and Woking, and also between Poole / Southampton Central and Winchester

Description

A broken down freight train between Winchester and Micheldever means that the line towards Basingstoke is blocked. Trains running between Winchester and Basingstoke may be delayed by up to 50 minutes or revised.

Disruption is expected until the end of the day.

South Western Railway customer advice:

The train crew on the broken down service are in contact with their fleet maintenance team and are working to resolve the issue.

A plan is being worked on that will allow trains to run on an alternate line, which would mean that some services will be able to run in the direction of Basingstoke. Currently it is not known when the line will reopen.

Once the line between Winchester and Micheldever reopens, the listed ticket acceptance below will be available to help affected passengers complete their journeys.

Your ticket can be used, at no extra cost, on the following services:

CrossCountry services between Bournemouth and Basingstoke.

Rail replacement buses have been requested but have not yet been confirmed by our supplier.

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between Southampton Central and Basingstoke.

You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline - South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.