Disruption between New Cross Gate and London Bridge expected until 13:00 

Route(s) affected

Southern services between Caterham / Epsom / London Victoria / Norwood Junction / Streatham Hill / Uckfield and London Bridge

Thameslink services between Brighton / East Grinstead / Haywards Heath / Three Bridges and Bedford, between Brighton and Cambridge, also between Horsham and Peterborough

Description

A points failure between New Cross Gate and London Bridge means trains have to run at reduced speed on some lines towards London Bridge. As a result, trains may be delayed by up to 10 minutes or revised.

Disruption is expected until 13:00.

Customer advice:

You can use your normal route of travel but should allow extra time to account for delays, we'd recommend an extra 5 - 10 minutes.

Alterations to your service are possible meaning your train may not stop at some advertised stations or will be started / terminated at a different station than planned.

To assist you with your journey, tickets are being accepted mutually on Southern and Thameslink services on any reasonable route.

Please make sure to check your train before arriving at the station, using live departures boards and journey planners.

Planning your journey:

You can see the live departure boards, and view a live map of the network.

You can also view an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can use the Southern app to find up-to-date information.

Can you tell me more about the incident?

A points failure means trains travelling towards London Bridge will be required to run at a reduced speed though the New Cross Gate area.

Points are moveable sections of track that guide trains onto different routes at junctions. If they develop a fault due to obstructions, electronic failures or other issues, trains cannot safely pass.

Network Rail’s teams are on their way to investigate. To access the track safely, trains may need to be stopped entirely, which could also delay other services.

Once on-site, they'll diagnose the fault and look for a quick fix. Some repairs may take longer if replacement parts or expert advice are needed.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.