Major disruption between London Bridge / Canada Water and Crystal Palace / East Croydon / West Croydon expected until 23:00  

Route(s) affected

London Overground between Highbury And Islington and Crystal Palace / West Croydon

Southern between London Bridge and / West Croydon / Epsom / East Croydon / Caterham, and also between London Bridge and Streatham Hill / London Victoria

Thameslink between Luton and Gatwick Airport / Three Bridges, and between Bedford and Gatwick Airport / Three Bridges / Brighton, and between Peterborough and Horsham, and also between Cambridge and Brighton

Description

A person has been hit by a train between Penge West and East Croydon / West Croydon. Whilst the emergency services carry out their work, all lines are closed. Trains running between London Bridge / Canada Water and Crystal Palace / East Croydon / West Croydon may be cancelled, severely delayed by up to 60 minutes, revised or diverted.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Major disruption is expected until 23:00.

London Overground customer advice:

Two West Croydon services per hour will be diverted into Crystal Palace, and two West Croydon services per hour will terminate short at Surrey Quays.

Trains will be revised to not run between Highbury & Islington and Dalston Junction, and also between Sydenham and West Croydon.

You may use your ticket at no extra cost on London Buses via any reasonable route.

Southern and Thameslink customer advice:

All lines are currently blocked between London Bridge and East Croydon.

Lines between London Victoria and East Croydon have reopened now and trains are running once more in this area, but delays of up to 20 / 30 minutes can be expected.

If you wish to travel in this area at this time, Southern and Thameslink cannot guarantee you will be able to make your journey by train and you should use an alternative route of travel, which could extend your journey time by around 60 minutes. Alternatively, please wait for the next available train service to get to where you need to be.

Ticket acceptance:

To help you travel, Southern and Thameslink have arranged for your ticket to be accepted on the below services at no additional cost:

• Alternative Southern and Thameslink services via any reasonable route

• South Western Railway services London Waterloo and Portsmouth Harbour / Southampton Central

• Southeastern Railway on any reasonable route to or from London Terminals

• London Buses between London railway stations and East Croydon

• London Underground via any reasonable route

• London Trams between Wimbledon and East Croydon

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please remain where you are and listen to announcements, or speak to staff for further information. Southern and Thameslink get you moving as soon as possible. They are aware of your location, and their teams will be doing everything they can to help you continue your journey.

Please don't leave the train unless you are asked to do so. Other trains may still be moving in the area, and the track is also a very hazardous environment. In areas where the trains are powered by an electric third rail, this usually stays live and dangerous during incidents, and looks the same as other rails.

Planning your journey:

You can view a live map of the network. This will now show where your journey is likely to be disrupted.

You can also use Southern and Thameslink app to get more information about your journey.

Can you tell me more about the incident?

Network Rail and the emergency services are working to deal with this incident as sensitively, quickly and safely as possible.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.