Lines reopened: disruption between New Cross Gate and Crystal Palace / Norwood Junction expected until 20:00 

Route(s) affected

London Overground between Highbury & Islington and Crystal Palace / West Croydon

Southern between London Bridge and Sutton / Caterham / Epsom / Uckfield / Littlehampton / Eastbourne

Thameslink between Bedford and Three Bridges / East Grinstead / Gatwick Airport / Brighton, between Cambridge and Brighton, and also between Peterborough and Horsham

Description

The emergency services have completed their work between New Cross Gate and Crystal Palace / Norwood Junction, allowing lines to be reopened. However, trains between these stations may still be delayed by up to 30 minutes, cancelled or revised.

Disruption is expected until 20:00.

London Overground customer advice:

Tickets will be accepted at no extra cost on London Buses and London Underground via any reasonable route.

Southern and Thameslink customer advice:

Services are running between New Cross Gate and Norwood Junction shortly. Services may still be subject to residual delays of at least 15 minutes, alterations, and cancellations.

You should travel using your normal route, as lines have now reopened. You may still need to travel on a different train to normal, or change trains at an intermediate station to complete your journey.

You should leave at least 15 minutes extra to complete your journey. You should check station screens, listen to announcements, and check journey planners before you travel.

Your ticket will be accepted on the below at no additional cost:

• Alternative Southern and Thameslink services to / from London stations

• London Underground services between London Terminals

• London Buses between Croydon and central London

• Southeastern services between London Victoria and Nunhead / Beckenham Junction, and between London Cannon Street and New Cross

Planning your journey:

You can check your journey using the live Departure Boards, and you can view a live map of the network.

You can also see an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can also use the Southern and Thameslink apps to get more information about your journey.

Can you tell me more about the incident?

Train operators worked closely with the emergency services and Network Rail to resolve this incident quickly, safely, and sensitively. Trains have now started to run as normal whilst the incident has now been resolved.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.