Major disruption between Bournemouth and Brockenhurst expected until 18:00 

Route(s) affected

CrossCountry between Bournemouth and Southampton Central / Birmingham New Street / Nottingham / Manchester Piccadilly

South Western Railway between Bournemouth and Southampton Central / Winchester / London Waterloo, and between Lymington Pier and Brockenhurst, and between Weymouth / Poole and London Waterloo, and between Poole and Southampton Central / Winchester, and between Weymouth and Southampton Central

Description

A fire next to the track in the New Milton area means that trains are having to run at reduced speed on all lines. As a result of this, trains running between Bournemouth and Brockenhurst may be delayed, revised or cancelled.

Major disruption is expected to continue until 18:00.

A visual disruption map video is available.

CrossCountry customer advice:

Your ticket can be used at no extra cost on the following services:

• The two CrossCountry services operating before and after your cancelled service

• South Western Railway services between Bournemouth and Basingstoke / London Waterloo

• Avanti West Coast services between London Euston and Birmingham New Street

• London Underground via any reasonable route

• Great Western Railway services between London Paddington and Reading

• London Northwestern Railway services between London Euston and Birmingham New Street

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are our unreserved coaches on CrossCountry services (where available) so please head to them.

South Western Railway customer advice:

Alterations to services:

Long distance and mainline services

• Weymouth / Poole / Bournemouth to London Waterloo services will end and restart its journey at Bournemouth where possible

• London Waterloo to Bournemouth / Poole / Weymouth services will end and restart its journey at Southampton Central where possible

• Winchester to Bournemouth stopping services will be cancelled in both directions until further notice
  

How do I get to my destination?

Your ticket can be used at no extra cost on the following services:

• CrossCountry services between Bournemouth and Basingstoke in both directions

• Great Western Railway between Weymouth and London Paddington, and between Southampton Central and Westbury via Salisbury in both directions

• Southern Railways between Southampton Central and London Victoria via Havant

• Morebus routes:

  • New Forest Breezer 86 Southampton - Millbrook - Totton - Ashurst - Brockenhurst - Lymington Tow

  • New Forest Breezer 81 and 82 between Lymington Town - New Milton - Christchurch - Bournemouth

  • 1A, 1B and 1C between Bournemouth - Pokesdown – Christchurch

  • M1 and M2 between Bournemouth - Branksome - Parkstone - Poole

  • 16 and 17 between Bournemouth - Branksome - Parkstone – Poole

  • 8 and 9 between Poole and Hamworth

  • 40 between Poole and Wareham

  • 30 between Wareham - Wool - Dorchester – Weymouth

• First Bus routes:

  • 10 between Weymouth - Upwey - Dorchester

  • X51 between Weymouth and Dorchester

  • X54 between Wareham - Wool – Weymouth

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between Bournemouth and Southampton Central. You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

South Western Railway are arranging for rail replacement buses to run between Bournemouth and Southampton Central. More information will be provided once these are confirmed.

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.