Lines reopened: disruption between Uckfield and Oxted expected until 15:00 

Route(s) affected

Between Uckfield and London Bridge

Description

All lines have now reopened following an earlier fault on a train between Uckfield and Oxted. Trains running between these stations may be cancelled, delayed by up to 30 minutes or revised.

Delays are expected until 15:00.

Customer advice:

Trains can now start to run through the Uckfield area. There may still be some residual disruption whilst we return to a booked service. Please allow at least an additional 30 minutes time to complete your journey.

For the latest information, please check our online journey planners and station information boards.

Ticket Acceptance:

You can use your existing ticket at no extra cost on the below services:

• Alternative Southern railway southbound services to / from London

• Southeastern railway services between Tunbridge Wells and London Bridge

Planning your journey:

To help you with your journey, you can view the live departure boards and also a live map of the network.

You can also see an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can also use the Southern app to find up-to-date information.

Can you tell me more about the incident?

There has been a report of a fault on a train, and this is now causing delays to other services travelling through this area.

Normally, when a fault on a train occurs, our crews will gather details and report this to the Fleet teams. If possible, the defect will be fixed promptly, and the train can get on the way. The initial steps are designed to take around 10 minutes.

However, sometimes the fault cannot be fixed in this time frame. In this case, wherever possible, the train will be taken out of use and sent to a depot. This does take additional time, as the crew will need to make sure that everyone's managed to leave the train.

If this can't be done either, staff will send our specialist engineers to site, known as "fitters". We have fitters based in key locations around the network, 24 hours a day, and they are able to attend anywhere on our routes. Once they are on site, we'll then monitor progress updates and ensure that the railway can be reopened as promptly as possible.

Until the defective train can be moved, staff will try to find a way to get other trains around the issue. This depends how many lines are available, and whether the signalling equipment is set up to allow trains to be routed around the problem. This is more often the case on our major routes, but not always. The team work with Network Rail's controllers to decide how many more trains can be sent through the area, and if this isn't possible, alternative solutions will be considered to help you continue your journey.

This train has now been fixed and has moved.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.