Lines reopened: disruption between Oxted and East Grinstead / Uckfield until the end of the day 

Route(s) affected

Between London Bridge and Uckfield, and also between London Victoria and East Grinstead

Description

Lines have reopened following a fault on a train in the Oxted area. Trains running between Oxted and East Grinstead / Uckfield may still be cancelled or revised.

Disruption is expected until the end of the day.

Customer advice:

Services have resumed running between Oxted and East Grinstead / Uckfield. You will be able to travel using your normal route, but you should leave up to 30 minutes extra to complete your journey.

Residual delays have affected services along this route. For the latest information, you should check station screens, speak to station staff and use online journey planners.

Ticket acceptance:

You may use your ticket on the following at no extra cost:

• Brighton & Hove Buses

  • Route 29A: Uckfield, Brighton (St Peter’s Church), Moulsecoomb (Brighton University), Falmer and Lewes (Post Office / Law Courts)

  • Routes 29 / 29B / 29X: Eridge, Crowborough, Uckfield, Brighton (St Peter’s Church), Moulsecoomb (Brighton University), Falmer, Lewes (Post Office / Law Courts) and Tunbridge Wells

• Metrobus

  • Route 400: East Grinstead, Three Bridges, Crawley, Gatwick Airport, Horley, Salfords, Earlswood, Redhill, Nutfield, Godstone, Caterham

  • Routes 281: Lingfield, Dormans (Station Road) , East Grinstead, Three Bridges, Crawley

• London Underground between London Terminals

• Southeastern between London Bridge and Tonbridge

• Southern on any alternative route including from Haywards Heath and Lewes

• Thameslink between London and Haywards Heath

Pedestrians routes:

For Edenbridge Town, you can travel to Edenbridge, which takes approximately 18 minutes. From Edenbridge, you can board alternative services towards Redhill, where onward Southern and Thameslink connections are available. You can view a travel route.

Planning your journey:

You can see the live departure boards, and view a live map of the network.

You can also view an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can use the Southern app to find up-to-date information.

Can you tell me more about the incident?

We've had a report of a fault on a train at Oxted, and this is now causing delays to other services travelling through this area.

Normally, when a fault on a train occurs, crews will gather details and report this to the Fleet teams. If possible, the defect will be fixed promptly, and train will be on the way. The initial steps are designed to take around 10 minutes.

However, sometimes the fault cannot be fixed in this time frame. In this case, wherever possible, the train will be taken out of use and sent to a depot. This does take additional time, as the crew will need to make sure that everyone's managed to leave the train.

If this can't be done either, a specialist engineers will be sent to site, known as "fitters". Fitters are based in key locations around the network, 24 hours a day, and they are able to attend anywhere on the railway. Once they are on site, Southern will monitor progress updates and ensure that the railway can be reopened as promptly as possible.

Until the defective train can be moved, Southern will try to find a way to get other trains around the issue. This depends how many lines are available, and whether the signalling equipment is set up to allow trains to be routed around the problem. This is more often the case on major routes, but not always. Network Rail's controllers will decide how many more trains can be sent through the area, and if this isn't possible, Southern will see what alternative solutions are available to help you continue your journey.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.