Disruption between Guildford and Havant expected until the end of the day 

Route(s) affected

Between London Waterloo and Portsmouth & Southsea / Fareham / Southampton Central, between London Waterloo / Guildford and Portsmouth Harbour, and also between Woking and Southampton Central

Description

The emergency services are dealing with an incident between Guildford and Havant. Whilst they attend to this, services running between these stations may be cancelled, delayed or revised.

Disruption is expected until the end of the day.

Customer advice:

Response teams are on their way to site.

In order to allow emergency services access to the railway all power to the track will need to be switched off in the affected area(s). At this time, it is not known when the lines are expected to reopen.

Until further notice the following alterations will apply:

Long distance and Mainline Services:

Train services between London Waterloo and Portsmouth Harbour via Guildford may start or finish their journeys at Guildford or Haslemere.

These services may also be diverted after Woking to run via Basingstoke and Eastleigh, to rejoin the Portsmouth lines at Fratton.

Train services between Portsmouth Harbour and London Waterloo via Guildford may start or finish their journeys at Havant.

These services may also be diverted after Fratton to run via Eastleigh and Basingstoke, to rejoin the Portsmouth lines at Woking.

How do I get to my destination?

South Western Railway are arranging replacement buses and for you to be able to use your ticket at no extra cost with bus operators between Haslemere and Havant. You'll be updated here once this is in place.

Taxi claim back:

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between Woking and Portsmouth Harbour our Portsmouth Direct lines.

You will need to provide the following details to make a claim:

• Your full contact details.

• The time and date of your journey.

• The stations you travelled to and from.

• A detailed description of the series of events that took place.

• Copies of your train ticket/s and taxi receipt.

Additional information:

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline - South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.