Disruption between Exeter Central and Axminster expected until the end of the day 

Route(s) affected

Between Exeter St Davids and London Waterloo

Description

A fault with the signalling system between Pinhoe and Cranbrook means trains have to run at reduced speed on all lines. As a result, trains between Exeter Central and Axminster may be cancelled, delayed by up to 30 minutes or revised.

Disruption is expected until the end of the day.

Customer advice:

Engineers are continuing to investigate the failure but train services will be able to run but at a reduced speed between these stations.

Your ticket can be used, at no extra cost, on the following services:

• Great Western Railway services between Exeter St Davids and London Paddington, between Basingstoke and Reading, also between Salisbury and Westbury

• Stagecoach Buses routes:

  • 1 between Exeter Central and Pinhoe

  • 4 between Exeter St Davids, Exeter Central and Cranbrook

  • 9 between Exeter Central and Honiton

  • 44 between Exeter Central and Honiton

  • 1A between Exeter Central and Pinhoe

  • 44A between Exeter Central, Honiton and Axminster

Please be advised that there is industrial action on the London Underground so please bear this in mind if you are travelling to London Waterloo and seek alternative arrangements.

Because your journey has been heavily disrupted, you can book your own taxi and claim the cost back through the South Western Railway website. This applies to travel between any stations served by South Western Railway between Basingstoke and Exeter St Davids. You will need to provide the following details to make a claim:

• Your full contact details

• The time and date of your journey

• The stations you travelled to and from

• A detailed description of the series of events that took place

• Copies of your train ticket/s and taxi receipt

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline - South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.