Major disruption between Peterborough / Cambridge and London expected until 19:00 

Route(s) affected

Grand Central services between Sunderland / Bradford Interchange and London Kings Cross

Great Northern services between Kings Lynn / Ely / Peterborough / Cambridge / Letchworth Garden City and London Kings Cross, and also between Stevenage and Moorgate

Hull Trains services between Beverley / Hull and London Kings Cross

LNER services between Inverness / Aberdeen / Edinburgh / Newcastle / Middlesbrough / York / Harrogate / Skipton / Bradford Forster Square / Leeds / Hull / Lincoln and London Kings Cross

Lumo services between Edinburgh and London Kings Cross

Thameslink services between Cambridge and Brighton, and also between Peterborough and Horsham

Description

A person has been hit by a train between Peterborough / Cambridge and London. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes or revised.

Major disruption is expected until 19:00.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

A visual disruption map video is now available.

Great Northern and Thameslink customer advice:

Customer advice:

No trains can run between Hitchin and Welwyn Garden City, or between Stevenage and Hertford North, until further notice.

If you are travelling now, you will need to use an alternative route to reach your destination and your travel time will be extended by at least 90 minutes.

Expected service:

Thameslink

• Trains which run between Cambridge and Brighton are suspended

• Trains which run between Peterborough and Horsham will instead run between Redhill and Horsham

• Trains which run between Welwyn Garden City / London Blackfriars and Sevenoaks will run as booked

Great Northern

• Trains which run between Kings Lynn and London Kings Cross will run between Kings Lynn and Cambridge

• Trains which run between Cambridge and London Kings Cross will run between Cambridge and Letchworth Garden City / Hitchin

• Trains which run between Stevenage and Moorgate via Hertford North will instead run between Hertford North and Moorgate

• Trains which run between Peterborough and London Kings Cross are suspended

• Trains which run between Welwyn Garden City and Moorgate will run as booked

Ticket acceptance

You can use your ticket to travel at no extra cost on:

North of London

• Alternative Thameslink or Great Northern trains on any reasonable route towards your destination.

• Cross Country services between Ely and Cambridge

• Greater Anglia services between Cheshunt and London Liverpool Street, and also from Ely / Cambridge and Stanstead Airport. Due to engineering work, rail replacement buses are running between Stanstead Airport and Waltham Cross, which have a limited capacity and will significantly increase your journey time.

• East Midlands Railway services between Ely and Peterborough.

• London Buses on routes between Crews Hill / Potters Bar and London

• Uno Buses on routes:

  • Route 625 between Stevenage and Hatfield

  • Route 602 between Radlett and Hatfield, calling at St Albans

  • Route 610 between Cockfosters, Potters Bar, Welham Green, Brookmans Park, Hatfield business park, Harpenden, and Luton Airport Parkway stations

  • Route 653 between St Albans, Hatfield, and Welwyn Garden City

Across central London

• Elizabeth line services between London Liverpool Street and Farringdon

• London Underground services on any reasonable route

South of London

• Great Western Railway services between Gatwick Airport, Redhill, and Reigate

• London Bus route 405 between Redhill and Croydon (for Merstham, Coulsdon South, Coulsdon Town, Purley)

• Metrobus routes between Redhill, Gatwick Airport, Three Bridges, and Horsham

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please stay on board and listen for updates. You can also ask staff if you need more information. We know where you are and are working to get you moving as soon as possible.

For your safety, please don’t leave the train unless instructed. Other trains may still be running, and the tracks can be very dangerous.

Planning your journey:

You can check train departures from your station here:

• Thameslink live departure boards

• Great Northern live departure boards

You can view live maps of our network here:

• Thameslink live route map

• Great Northern live route map

You can see our alternative route guides here:

• Thameslink alternative route guide

• Great Northern alternative route guide

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can use the app to find up-to-date information.

Hull Trains customer advice:

Customer advice:

Customers at London Kings Cross are advised to immediately travel across to London St Pancras International.

Ticket acceptance:

You can use your tickets at no extra cost on the following services until 18:00:

• East Midland Railways between Sheffield and London St Pancras International, and also between Grantham and Ely

• Great Northern services between Ely and London Kings Cross

• Northern from Beverley / Cottingham / Hull / Brough / Doncaster and Sheffield

At present, East Midlands Railway and Northern services are running normally.

LNER customer advice:

Ticket acceptance:

Your ticket can be used at no extra cost on alternative train services, up to 2 hours before or after the cancelled service or on either of the two LNER services before or after this train, whichever is most appropriate to help you to complete your journey. You do not need to buy a new ticket.

You can also use your ticket at no extra cost on the following services and routes:

• Avanti West Coast services between Edinburgh / Glasgow Central / Manchester and London Euston

• TransPennine Express services between Newcastle / York / Manchester and Leeds

• Northern services between York / Leeds / Doncaster and Sheffield

• East Midlands Railway services between Sheffield / Leicester and London St Pancras International

• CrossCountry services between Edinburgh / Newcastle / York / Leeds / Doncaster and Sheffield

• Greater Anglia services between Peterborough / Stevenage and London Liverpool Street

• Great Northern and Thameslink services between Peterborough / Stevenage and London Kings Cross

• Hull Trains services between Doncaster and London Kings Cross

• Grand Central services between York and London Kings Cross

• Lumo services between Edinburgh and London Kings Cross

Please note that all train operators are affected by this incident.

Lumo customer advice:

How does this affect my journey?

No trains can run between Stevenage and London Kings Cross in both directions.

What should I do?

You should continue to travel as planned, however, your journey will be delayed.

Ticket acceptance:

You can use your ticket at no extra cost on the following services and routes:

• CrossCountry and TransPennine Express services between Edinburgh and Newcastle in both directions until 18:00. CrossCountry and TransPennine Express services are running normally at present.

• LNER services between Edinburgh and London Kings Cross in both directions until 18:00. Please note LNER are extremely disrupted due to this incident.

• Northern services between Morpeth and Newcastle in both directions until 18:00. Northern services are running normally at present.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.