Lines reopened: disruption to Gatwick Express / Southern / Thameslink services at Redhill expected until 12:30 

Route(s) affected

Gatwick Express services between Brighton and London Victoria

Southern services between Gatwick Airport and Reigate / Redhill, between Reigate and London Victoria, and also between Redhill and Tonbridge

Thameslink services between Haywards Heath / Three Bridges and Bedford, and also between Horsham and Peterborough

Description

Following the emergency services dealing with an incident at Redhill all lines have reopened. Whilst service recovers, Gatwick Express / Southern / Thameslink services running through this station may be cancelled or delayed by up to 45 minutes, revised or diverted.

The station is now open again apart from platform 1.

A visual disruption map video is available.

Disruption is expected until 12:30.

Gatwick Express / Southern / Thameslink customer advice:

Services are now able to run through the Redhill area.

Services may still be diverted via alternative lines and there will still be some delays and services alterations whilst service returns to normal. This will add around an extra 20-30 minutes to your journey, so please allow extra time to account for this.

A reduced service is currently in place for services between Redhill and Tonbridge due to this incident. It may be quicker to use an alternative route for journeys along this line this morning. Please check before you travel and allow an extra 45 minutes to complete your journey. We have requested replacement buses for this route, please see the replacement buses information below for more advice.

For other journeys, delays of around 10-20 minutes are expected, so please allow extra time for your journey.

Ticket acceptance:

Tickets will be accepted for no extra cost on the following alternatives:

• London Buses route 405 between Redhill, Merstham, Coulsdon South, Coulsdon Town, Reedham, Purley, South Croydon, and East Croydon

• Southeastern services between Tonbridge and London

• Southern and Thameslink services via any reasonable route between Gatwick Airport and London

The following Metrobus routes:

• 100 between Redhill, Earlswood (Town), Salfords (Town), Horley (Town), Gatwick Airport, Crawley and Three

• Bridges.

• 400 between Caterham, Godstone, Nutfield, Redhill, Earlswood, Salfords, Horley, Gatwick Airport, Crawley, Three Bridges and East Grinstead

• 420 between Sutton, Belmont, Tattenham, Tadworth, Lower Kingswood, Reigate, Redhill, Earlswood, Salfords, Gatwick Airport and Crawley

• 430/435 between Redhill, Reigate, Earlswood and Merstham

• 460 between Epsom, Tattenham, Tadworth, Lower Kingswood, Reigate, Redhill, Earlswood, Salfords, Horley, Gatwick Airport and Crawley

• 411 between Merstham, Redhill and Reigate

• 424 between Reigate, Redhill, Horley and Crawley

• 231 between Lingfield (War Memorial), Edenbridge, Penshurst and Tunbridge Wells

• 409 between Caterham, Godstone, Lingfield (War memorial) and East Grinstead

• 410 between Godstone, Hurst Green, Oxted, Nutfield (High Street) and Redhill.

Planning your journey:

You can see the live departure boards, and view a live map of the network.

You can also view an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can also use the app to find up-to-date information.

Can you tell me more about the incident?

Earlier this morning we were advised of an incident on a train at Redhill station, which resulted in the station being evacuated for safety reasons. Trains were being diverted via the "Quarry lines" instead which means that they were unable to call at Redhill and the nearby stations as a result.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.