Disruption between Cheshunt and Harlow Town expected until 20:00 

Route(s) affected

Greater Anglia services between London Liverpool Street and Stansted Airport / Cambridge / Cambridge North / Ely, and also between Stratford (London) and Bishops Stortford

Stansted Express services between London Liverpool Street and Stansted Airport

Description

A speed restriction over defective track at Roydon means that some lines are disrupted. As a result, trains running between Cheshunt and Harlow Town may be cancelled or delayed.

Trains running between Cheshunt and Hertford East are not affected by this disruption.

Disruption is expected until 20:00.

A visual disruption map video is now available.

Customer advice:

Due to a fault with the rails at Roydon, trains are having to run at a slower speed through the area in order to ensure the safety of the railway. This means that trains will be delayed. In order to minimise the congestion and run as reliable a timetable as possible, staff have had to cancel some services during the evening peak hours.

Ticket acceptance:

You can use your ticket at no extra cost on the following services and routes:

• Great Northern services between London Kings Cross and Cambridge

• London Overground services between London Liverpool Street and Enfield Town and Cheshunt. Passengers can travel to stations that are walking distance to Greater Anglia stations between Hackney Downs and Cheshunt

• London Underground services between London Liverpool Street and London Kings Cross

• Thameslink services between Farringdon / London St Pancras International and Cambridge

Further information:

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.