Residual disruption between Rye and Ashford International expected until 14:00 

Route(s) affected

Trains between Eastbourne and Ashford International

Description

Following a points failure between Rye and Ashford International all lines have reopened. As service recovers, trains may still be cancelled, delayed by up to 45 minutes or revised.

Disruption is expected until 14:00.

Customer Advice:

Lines have now opened between Rye and Hastings and services will start to be resumed back in to service.

Some services however still may be cancelled or delayed or terminate and restart at Rye

If your train is cancelled you may wish to travel on an alternative route.

To help you travel on these alternative routes you can use your ticket on the following at no extra cost:

• Southern on any alternative route

• Southeastern between Hasting-Tonbridge-Ashford International. (This ticket acceptance is not valid on Southeastern High Speed services)

• Stagecoach Routes 100 and 101 between Rye and Hastings

Planning your journey:

You can see the live departure boards, and view a live map of the network.

You can also view an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can use the Southern app to find up-to-date information.

Replacement buses:

Southern have arranged some replacement buses that you may be able to use to reach your destination. These buses will run on the following routes:

• Ashford International

• Ham Street

• Appledore

• Rye
  
  

Where possible, schedules for these buses will be shown on journey planners, so you can see the next services from your station. If not, they'll be under the control of local station teams.

The bus suppliers will be Remel, and Starline Coaches.

Can you tell me more about the incident?

A points failure at Rye is currently blocking all trains on this route.

Points are moveable sections of track that guide trains onto different routes at junctions. If they develop a fault due to obstructions, electronic failures or other issues, trains cannot safely pass.

Network Rail is sending specialist teams to investigate as a priority. Once on-site, they'll diagnose the issue and look for a quick fix. Some repairs may take longer if replacement parts or expert advice are needed.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.