Lines reopened: major disruption in the Selhurst and Norwood Junction area expected until the end of the day 

Route(s) affected

between Balham / Streatham and Selhurst

Description

Lines have reopened in the Selhurst Norwood Junction area following the earlier incident where a person was hit by a train. Trains may still be delayed by up to 60 minutes, cancelled or revised whilst service recovers.

Disruption is expected to continue until the end of the day.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Southern / Thameslink / Gatwick Express customer advice:

Trains can now start to run again between Streatham Common and East Croydon, following this tragic incident.

Service recovery will now take place, but due to the level of disruption this will take some time, and previous travel advice and ticket acceptance will remain in place until further notice.

If you are taking a train from London towards East Croydon, and beyond, please allow up to at least 40-60 minutes for your journey as your train will be diverted around the area and take longer.

If you are travelling towards London Victoria, please travel to London Bridge as an alternative where you will be able to use your ticket on alternative transport.

Due to the level of disruption, several London stations are becoming very congested and so you may need to wait a lot longer for onwards travel. Please utilise local and wider ticket acceptance and speak to station staff where available.

Changes to service:

The following routes are suspended:

• Gatwick Express services between London Victoria and Brighton

• Services between London Victoria and Reigate

• Services between London Bridge and East Croydon

• Services between London Victoria and Epsom Downs

The following routes will have amendments:

• Services between London Victoria and Ore will run between Ore and East Croydon

• Services between London Victoria and Littlehampton will run between Littlehampton and East Croydon

• Services between London Victoria and Bognor Regis will between Gatwick Airport and Bognor Regis / Portsmouth Harbour

• Services between London Victoria and East Croydon will run to an amended route via Crystal Palace

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please stay on board and listen for updates. You can also ask staff if you need more information. Train operators know where you are and are working to get you moving as soon as possible.

For your safety, please don’t leave the train unless instructed. Other trains may still be running, and the tracks can be very dangerous. If the area has an electric third rail, it stays live even during delays and looks just like the other rails.

Ticket acceptance

Your ticket will be accepted, at no extra cost, on the following:

• Southern and Thameslink services on any reasonable route towards your destination

• London Buses on any route between London Victoria and East Croydon / Sutton

• Metrobus services on the following routes:

  • 3 for Gatwick, Three Bridges, Crawley – roughly every 45 minutes

  • 10 for Crawley and Gatwick Airport

  • 20 for Three Bridges, Gatwick Airport, Horley

  • 100 for Redhill, Earlswood, Salfords, Horley, Gatwick, Crawley, Three Bridges

  • 271 for Crawley, Haywards Heath, Wivelsfield, Burgess Hill, Hassocks, Preston Park, Brighton

  • 272 for Crawley, Three Bridges, Haywards Heath, Wivelsfield, Burgess Hill, Hassocks, Preston Park, Brighton

  • 273 for Crawley, Hassocks, Preston Park and Brighton (Fastest bus to Brighton)

  • 291 for Crawley, Three Bridges, East Grinstead

  • 400 for Redhill, Earlswood, Salfords, Horley, Gatwick, Crawley, Three Bridges

  • 420 for Reigate, Redhill (Sundays Only), Earlswood, Salfords, Gatwick, Crawley

  • 430 / 435 for Redhill, Reigate, Earlswood, Merstham

  • 460 for Reigate, Redhill, Earlswood, Salfords, Horley, Gatwick, Crawley

• London Underground services via any reasonable via London Terminals

• London Overground services between West Croydon / Crystal Palace and New Cross Gate (for Norwood Junction, Anerley, Penge West, Sydenham, Forest Hill, Honor Oak Park, Brockley) (Clapham Junction for Peckham Rye, Queens Road Peckham) and also between Canada Water and Clapham Junction for passengers to connect with Brighton mainline services from London Bridge

• Great Western Railway services between Dorking Deepdene and Redhill / Reigate / Gatwick Airport (Dorking Deepdene is 5 minutes from Dorking station)

• LNER services between Peterborough and London Kings Cross

• Southeastern services between Beckenham Junction and Victoria (for Sydenham Hill, West Dulwich, Herne Hill), also between Elmers End and London Bridge (for Birkbeck, connections at Clock House for Kent House (Southeastern services) and London Trams from Beckenham Road)

• South Western Railway services between Dorking / Wimbledon and London

• East Midlands Railway services between Bedford and London St Pancras International

Planning your journey:

You can see the live departure boards, and view a live map of the network.

You can also view an alternative route guide.

If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.

You can use the Southern app to find up-to-date information.

Can you tell me more about the incident?

Train operators are very sorry to advise that a person was hit by a train on this part of the network earlier, and they are working with Network Rail and the emergency services to deal with this incident as sensitively, quickly and safely as possible.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.