Major disruption between Shenfield and Chelmsford until the end of the day 

Route(s) affected

Between London Liverpool Street and Braintree / Clacton-on-Sea / Colchester / Colchester Town / Harwich International / Ipswich / Norwich / Witham

Description

A person has been hit by a train between Shenfield and Chelmsford. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes or revised.

Major disruption is expected until the end of the day.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

Emergency services are on route to the location.

All services will be disrupted whilst emergency services are dealing with the incident.

Alternative travel options:

A limited amount of buses has been sourced to run between Shenfield and Chelmsford. They are expected to be in place from around 21:00-21:30.

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.